After Sales Service - Leather Goods

Your Cartier leather item is an exceptional object that has been conceived and created by Cartier's fine leather craftsmen in the Maison's workshops. When purchased in a Cartier boutique or at an authorized dealer's, it is accompanied by a certificate testifying to its authenticity. The services below are available for all types of leather, except for varnished leather and exotic leather. By entrusting your leather articles to Cartier, you will preserve them in excellent condition and for many years to come.


WHAT IS THE REFURBISHMENT SERVICE? - Leather Goods - Cartier Customer Services

The Refurbishment Service enables more complicated operations to be carried out: changing a zipper or a lining, refurbishing inside stitching, etc.

Performed by a Cartier fine leather craftsman, this service is recommended for all operations not covered by the services referred to above. It includes the following operations:

  • the diagnosis;
  • complete refurbishment, i.e. all work required to refurbish the article, which may be undertaken locally or at the Cartier workshops:
  • the cleaning and removal of light scratches: the leather is massaged with a soft cloth and a cleansing and nourishing lotion so as to smooth out the light scratches and revive its color.
  • a technical and aesthetic inspection, carried out in accordance with Cartier quality criteria.