After-Sales Service - Jewelry

Cartier has seen its jewelry creations transmitted from one generation to the next ever since 1847. With the passage of time, these creations live with those who adopt them, and are thus exposed to temperature differences, pollution, occasional knocks and contact with different surfaces, first among them being the wearer's skin. Since these creations are precious, these jewels deserve all of your care and attention. By entrusting them to Cartier, you will continue to preserve your beloved jewelry for years to come.

Creations purchased from non-authorized dealers or websites other than Cartier.us are not warrantied as being authentic Cartier creations.

WHAT IS THE SHINING SERVICE?

WHAT IS THE SHINING SERVICE?

This service makes it possible to give a piece of Cartier jewelry back its sparkling appearance if it has become dull or has superficial scratches. This service is not available for rhodium plated jewelry.

Performed in a Cartier boutique by a Cartier specialist, this service includes the following operations:

  • the piece of jewelry is diagnosed;
  • the metal's sparkle is enhanced using a felt disc and shining paste. If this operation reveals slight scratches, these may be removed only by polishing.
  • the piece of jewelry is cleaned, particularly its less accessible parts, by immersion in an ultrasonic tank filled with lukewarm soapy water. All jewelry creations may be subjected to ultrasound treatment, except for those containing emeralds, pearls and certain other gems that are considered too delicate.
  • a technical and aesthetic inspection is carried out in accordance with Cartier quality criteria.