After-Sales Service - Watches

Your Cartier watch is an exceptional object that has been conceived and created by Cartier's master watchmakers at the Maison's workshops in Switzerland. Whichever model, movement or degree of complication is concerned, it requires daily care and a general servicing once every two years. Providing this attention will enable you to wear your watch free of care for many years.

In order to have your Cartier watch diagnosed or repaired, we invite you to visit the Cartier boutique or authorized retailer of your choice; please bring your warranty certificate with you if your creation is under warranty.

WHAT IS THE POLISHING SERVICE?

The Polishing Service allows your Cartier watch to rediscover its original shine and brilliance. Nevertheless, given that the removal of a thin layer of metal is involved, Cartier recommends you not to have this service carried out more than eight times in the lifetime of a watch made of yellow gold. Since it also requires that the movement be uncased, polishing is systematically accompanied by a Maintenance or Complete Service.

Performed by a Cartier specialist polisher, the Polishing Service includes the following operations:

  • the case and the bracelet are disassembled;
  • the movement and related parts are removed from the case;
  • the surfaces of the case, case back, clasp and bracelet are reworked in three stages:
    • felting: superficial scratches are removed using a very hard brush and a very abrasive paste; it should be noted however that certain deep scratches cannot be removed;
    • polishing: the surface is given a smooth finish using a hard brush and an abrasive paste;
    • shining: the final shine is given using a soft brush and a fine paste;
  • the case and the bracelet are subjected to ultrasonic cleaning;
  • the different parts of the watch are reassembled.