After-Sales Service - Writing Instruments

Your Cartier pen is an exceptional object, and the result of the latest Cartier innovations. Made of precious metal or materials selected with the greatest care, it requires care and attention. By entrusting it to Cartier, you will preserve it in excellent condition and for many years to come.

When purchased in a Cartier boutique or at an authorized dealer's, your pen is accompanied by a certificate testifying to its authenticity. In order to have it diagnosed or repaired, we invite you to visit the Cartier boutique or authorized dealer of your choice, bringing your warranty certificate with you if your creation is under warranty.

Creations purchased from non-authorized dealers or websites other than Cartier.com are not warranted as being authentic Cartier creations.

WHAT IS THE RAPID SERVICE?

WHAT IS THE RAPID SERVICE?

The Rapid Service enables you to have the refill replaced and to have your pen checked and cleaned.

Performed by a Cartier technician, it includes the following operations:

  • the diagnosis;
  • for fountain pens, the nib is cleaned;
  • for ballpoint pens or mechanical pencils, the mechanism is checked;
  • for rollerballs or other writing instruments, the writing mechanism is checked;
  • the ink cartridge is replaced or refilled;
  • the inner part of the pen is cleaned;
  • the functioning of the pen is checked;
  • the external surface of the pen is cleaned.