Warranty - Watches

All watches purchased from Cartier boutiques or authorized Cartier dealers come with the Cartier International Guarantee. Each Cartier watch carries an individual serial number which provides a record of both origin and authenticity. Please note that watches purchased from unauthorized dealers or on websites other than Cartier.com or watches that have been altered are not guaranteed as authentic Cartier creations.

CARTIER International Repair Guarantee

The following CARTIER International Repair Guarantee applies to CARTIER watches serviced by a CARTIER Boutique, a CARTIER Authorized Retailer or a CARTIER After-Sales Service Center or presented for guarantee service in any country (excluding United States of America, Canada and Australia).

Each intervention on your watch is performed in compliance with the highest standards of the art and is guaranteed during 12 months from the date of repair stated on your repair documents against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present CARTIER International Repair Guarantee covers the intervention as defined in your repair documents only and does not apply for any other services.

Your CARTIER International Repair Guarantee is not a service contract and does not cover, notably:

  • Defects or damages resulting from misuse or negligence, or from accident,
  • Defects or damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a CARTIER Boutique, a CARTIER Authorized Retailer or a CARTIER After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by CARTIER;
  • Watches where the serial number originally imprinted on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the watch.

In order to benefit from the CARTIER International Repair Guarantee, you are required to present the original intervention invoice and/or repair documents to any CARTIER Boutique, CARTIER Authorized Retailer or CARTIER After-Sales Service Center. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the guarantee period, any service/repair will be subject to a service charge.

Only CARTIER Boutiques, CARTIER Authorized Retailers or CARTIER After-Sales Service Centers are entitled to provide guarantee services as defined herein. For more information and a complete list of CARTIER Boutiques, CARTIER Authorized Retailers or CARTIER After-Sales Service Centers, please consult the CARTIER website www.cartier.com, or ask the CARTIER Boutique, CARTIER Authorized Retailer or CARTIER After-Sales Service Center indicated on your original intervention invoice and/or repair documents.

The present Guarantee is granted by CARTIER and is in addition to any other legal rights you could have based on the relevant national legislation; the present CARTIER International Repair Guarantee does not interfere with such rights.

This CARTIER International Repair Guarantee is totally independent of the CARTIER International Guarantee or Limited Warranty given with your purchase.

Please note that the present CARTIER International Repair Guarantee, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.