The following applies to writing instruments sold or presented for guarantee service in any country except the United States of America and Canada (for these countries, please refer to the Cartier Limited Warranty).
Cartier writing instruments are original Cartier creations, made and tested to meet the traditional quality standards of Cartier.
Each Cartier writing instrument carries an individual serial number which provides a record of both origin and authenticity.
Only Cartier Boutiques, as well as authorized Cartier dealers, which are the exclusive dealers of Cartier writing instruments, are authorized to provide the Cartier International Guarantee service, as defined hereafter, in accordance with Cartier's instructions.
Throughout the world, Cartier provides you and its authorized Cartier dealers with its International After-Sales-Service.
Cartier writing instruments are guaranteed for an unlimited period against any manufacturing defect according to the following conditions: any part found by our technical service to be defective as a result of a manufacturing defect will be replaced free of charge by Cartier. However, after the first 24 months from the date of purchase, the labor cost of any repair will be charged, whether or not the replacement parts be supplied under the terms of the guarantee.
Creations acquired from non-authorized dealers or a website other than Cartier.com are not guaranteed authentic creations by Cartier.
The Cartier International Guarantee does not cover damage resulting from, in particular:
- accidents, mishandling or abusive use (knocks, dents, crushing, etc.)
- the use of a converter or refills other than those sold by Cartier
- unauthorized alteration
- manipulation or repair, as well as the consequences of the normal wear and ageing of the writing instrument.
- In order to benefit from this guarantee, you will be required to present your Cartier Guarantee Certificate, duly completed, dated, stamped and signed by an authorized Cartier dealer. Please ensure that you retain your certificate.
Caution: The guarantee will not be valid if refills other than those prescribed by Cartier have been used.