Product

All creations on the website that display the “Add to Shopping Bag” button on the product page are available for purchase online, subject to availability. If you are interested in a creation whose product page does not show this button, please contact our Client Relations Center for further information at 1-800-CARTIER (1-800-227-8437) or by email via our Contact Us page.

Please note that a creation may be available to order even if the price is not displayed.

For assistance in selecting the correct bracelet, ring, or necklace size, please consult our jewelry sizing guides. For sizing information regarding watches, please visit our watch sizing guide. If you would like further assistance, please make an appointment at your nearest boutique or contact our Client Relations Center at 1-800-CARTIER (1-800-227-8437) or by email via our Contact Us page.

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If a product is unavailable, please contact our Client Relations Centre for further information on 800 CARTIER (800 227 8437) or by email at customerservice.me@cartier.com who will be able to support you.

If a creation is unavailable for online purchase, please contact our Client Relations Center, where an Ambassador will be delighted to assist you with providing further information via chat, phone, or email.

A creation may be available to order even if the price is not displayed; this can occur when options such as a center stone may vary, for example.


For information on creations which do not have an indicated price on our website, we invite you to contact our Client Relations Center. You may also select “Contact an Ambassador” on the product page.

Please consult our Watch User Guide to find instructions on how to adjust the strap or bracelet of your particular watch.

Personalization is available on certain creations, including engraving for our jewelry and watches and embossing for leather goods. The product pages on the website will indicate whether personalization is available for the item.


If you wish to have your Cartier creation engraved or embossed, please enter the text when selecting the creation on the website. This service is also available when placing an order through the Client Relations Center; please ask your Ambassador regarding your options for personalization.


For more information on engraving and embossing, visit the Personalize Your Creation page.


For special requests or other inquiries, please contact our Client Relations Center.


Please note that personalized creations cannot be returned or exchanged.