To check the status of your order, please visit the Check Order page on our website.

If you purchased your order online while logged in, you may also see more information through your My Cartier account.

Status updates regarding your order will be sent to your email; if you have not received these emails, please note that order confirmation emails may be caught in a spam or deleted folder; these emails usually do not appear in general email searches and may only appear when specifically searching your spam or deleted emails folders. We recommend searching these additional email sections with your order number to see if your emails may be in these folders.

Orders over $30,000 USD may be sent with an alternative carrier; please contact a Cartier Ambassador accurate delivery information on these orders.

Should you need to cancel or change your order, please contact Cartier Client Relations. as soon as possible; we will make every effort to accommodate your request. Please note that we cannot guarantee that your order may be adjusted once it has been submitted.

Processed orders may not be cancelled or modified; however, you may return your item subject to our Conditions of Sale.

Once a creation has been personalized, including through our embossing or engraving services, it cannot be returned or exchanged. These items are considered final sale. Please note that you may send your creation to our workshop for complimentary personalization after purchase.

To speak with a Cartier Ambassador and order by phone, please contact Cartier Client Relations.

All creations displaying a “Add to Shopping Bag” button may be purchased online, subject to availability. Some creations, such as lighters, may experience shipping restrictions and are exclusively available for in-person purchase at a Cartier boutique.

If you are interested in purchasing a creation which is listed as “temporarily unavailable” or otherwise unable to be added to your bag, we invite you to please contact the Cartier Client Relations, where a Cartier Ambassador will provide you with further information.

Personalization is available on certain creations; we offer engraving for our jewelry and watches, and hot stamping for leather goods. Consult our Personalize Your Creation page to learn more about how you can personalize your Cartier creation.

If personalization is available for a particular creation, it will be indicated on that creation's page. You can also ask for this service when placing an order over the phone.

Please note that personalized creations cannot be returned or exchanged. You may also send your creation to our workshop for complimentary personalization after purchase.

You may purchase a maximum of five Cartier creations in one online order. To discuss special or larger orders, please contact Cartier Client Relations., where an Ambassador will assist you with your purchase. 

Please note that we cannot ship to multiple addresses in a single order. Should you need to ship to multiple locations, each address will require a separate order.

Many of our creations are unable to have listed set prices on our site, including solitaire pieces and high jewelry items. For solitaire rings, the value of a creation will depend on the unique characteristics of the stones.

For details on our high jewelry creations, or to learn more about the possible prices of a Cartier creation, we invite you to Cartier Client Relations. to be placed in touch with a Cartier Ambassador.

Yes, you can include a personalized message in your purchase. For this option, please write your message in the designated area during the checkout process. If you place your order over the phone with one of our Ambassadors, please provide them with the message.