Shipping & Delivery

Delivery lead times and fees depend on your delivery address. Any seasonal or timely updates will be available on our Order Delivery and Lead Time page.

Orders placed before 12pm EST will likely benefit from an express delivery of 1-2 working days. You may see the estimated delivery time on the checkout page while processing your order online.

Personalization services (engraving, embossing, or bracelet adjustments) will require additional time of up to two working days, and limited stock on a creation might require up to seven working days.

Please note that the above days and times are estimates and are subject to adjustments due to unforeseen circumstances.

While most Cartier creations are able to ship within two business days, some items may require additional lead time:

  • Personalized Items: Services such as engraving, embossing, or bracelet adjustments may require an additional lead-time of 1-2 working days.
  • Limited Supply: Creations without immediate availability may require an additional lead-time of 5-7 working days.
  • Animal Products: Products that require a CITES certificate may require an additional lead time of up to 10 working days. Certificates from the Convention on International Trade in Endangered Species of Wild Fauna and Flora are needed to import protected products. You will see a notification in your Shopping Bag if you have added one of these products to your order.
  • Fragrance: Please note that due to transport restrictions, we are unable to ship pressurized or flammable items by air. As a result, orders containing fragrance will be delivered via our standard shipping option only.

 

You can check the estimated delivery time on the checkout page while processing your order online. Please note that this is an estimate and not a guarantee.

To check the status of your order, please visit the Check Order page on our website.

Clients may use a residential or workplace address where the carrier can hand over the parcel personally, In the interest of security and FedEx policy, an adult over the age of 21 must be present at the delivery address to accept the package.

 

Cartier offers secure complimentary shipping worldwide to the countries below. If you would like to ship to another country/region outside of North America, please choose your location.

  • Europe: Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Switzerland, Sweden, United Kingdom.
  • South America: Aruba, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela
  • Asia: Thailand, Malaysia, Japan, China, Hong Kong, South Korea
  • Asia/Pacific: Singapore, Australia
  • Middle East: United Arab Emirates, Saudi Arabia
  • North America: United States, Canada

Orders placed on the Cartier website are beautifully wrapped in the signature Cartier gift wrapping and delivered in the traditional Cartier red box. A Cartier shopping bag is also enclosed within the package.

Please note that gift wrapping is not available for refills, watch straps and perfumes.

If you would prefer to not have your order gift wrapped, you can remove this option in your online shopping bag during the checkout process.

All orders placed on the website are also placed in especially designed discreet protected packaging for delivery.

We are unable to ship a single order to multiple addresses. If you are ordering to more than one address, we suggest placing a separate order for each address.

In the interest of security and FedEx policy, an adult over the age of 19 must be present at each delivery address to accept the package.

If you prefer to have your order shipped to a boutique rather than your home, select “Pick Up from Boutique” as the delivery option.


Once the order has been placed, you will receive an order confirmation, followed by a shipping confirmation email with an estimated date of arrival.


When the piece arrives at the boutique, you will receive an email indicating that it is time to make an appointment to pick up your order from the boutique.

Appointments to pick up your online pick up order are strongly recommended, as you may experience extended wait times without one. You may easily book an appointment online through our Book an Appointment page or through a Cartier Ambassador at 1-800-Cartier.

To authorize someone other than yourself to pick up the online pick up order, please download and complete the Cartier Authorization Letter.


The person designated to pick up the order will need to bring the original email indicating the order is ready to be picked up, a valid form of identification, and the completed Cartier Authorization Letter when picking up the purchase. The documents will be validated, and a copy of the authorization form will be sent to the original purchaser for their records.

Your order will arrive at the boutique unwrapped so you can see your creation; the boutique can gift wrap it for you after should you request it.

Yes, you may initiate the return or exchange process at the boutique, provided the item and timing is in accordance with our Conditions of Sale.


You may also initiate the return or exchange process by calling 1-800-Cartier.


Please note that personalized items, including those that have been engraved, embossed, or customized, are not eligible for return or exchange.

Please bring the email indicating that your order is ready for pickup as well as valid photo identification.
The boutique will hold your order for up to 30 days.

You will be notified by email when your order is ready to collect from your chosen boutique.
The estimated delivery time provided at the checkout when you place your order is an estimate and not a guarantee. Please arrange to collect your order only once you have received your collection email.

To collect your order you will be required to bring an official photo ID (passport, driver's license or ID card) together with your order collection email.
The name on your ID must match the name on your order and must be collected by you personally.
If you wish to try on your item in the boutique and receive assistance from a Sales Associate, we request that upon receipt of your confirmation email you book an appointment to collect your item.

Your order must be collected by you personally. When collecting your order, you will be required to present an official photo ID. The name on your ID must match the name on your order.