Writing instruments warranty

The present Cartier International Warranty applies to writing instruments sold or presented for warranty service in any country, except the United States of America and Canada (for these countries, see Cartier Limited Warranty for the United States of America and Canada) and Australia (for this country, see Cartier Warranty for Australia).

Your Cartier writing instrument is warrantied against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions. If your writing instrument is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at Cartier’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier International Warranty does not cover, notably:

• defects and damages resulting from misuse or negligence, or from accident;
• defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier, such as converters or refills;
• writing instruments where the serial number originally engraved is removed or not clearly legible;
• routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the writing instrument.

In order to benefit from this Cartier International Warranty, you will be required to present to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service Center, the Warranty Certificate situated at the beginning of this booklet, duly completed, dated, stamped and signed by a Cartier Boutique or a Cartier authorized retailer. You are therefore required to retain your Warranty Certificate with due care. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

Only Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers, please consult the Cartier website at www.cartier.com, or ask the Cartier Boutique or the Cartier authorized retailer indicated on your Warranty Certificate or in your sales documents.

This Cartier International Warranty does not affect any other rights you may have under the applicable national legislation. Such rights may vary from one country, state, province or territory to another.

The following Cartier International Repair Warranty applies to Cartier writing instruments serviced by a Cartier Boutique, a Cartier authorized retailer or a Cartier after-sales service center or presented for warranty service in any country (excluding United States of America, Canada and Australia).

Each intervention on your writing instrument is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months, from the date of repair stated on your repair documents (the “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present Cartier International Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.

Your Cartier International Repair Warranty is not a service contract and does not cover, notably:

• defects and damages resulting from misuse or negligence, or from accident,
• defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier, such as but not limited to converters or cartridge;
• writing instruments where the serial number originally engraved is removed or not clearly legible;
• routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the writing instrument.

Please note also that the Cartier International Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.

In order to benefit from the Cartier International Repair Warranty, you are required to present the original intervention invoice and/or repair documents to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.

Only Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website www.cartier.com, or ask the Cartier Boutique, the Cartier authorized retailer or the Cartier authorized after-sales service center indicated on your original intervention invoice and/or repair documents.

The present Cartier International Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Warranty does not interfere with such rights.

This Cartier International Repair Warranty is totally independent of the Cartier International Warranty or Limited Warranty given with your purchase.

Please note that the present Cartier International Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.

Apart from the International Cartier Guarantee offered to you with your Cartier creation, Cartier ensures that the legal guarantees of conformity as well as those relating to any hidden defects relating to the item sold are respected, which you could benefit from under the French Consumer Code (articles L 217-3 to L217-20) and the French Civil Code (articles 1641 to 1649).

« The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

« When the contract of sale of the goods provides for the supply of digital content or a digital service continuously for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of appearance of the latter.

« The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the good.

« The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of the consumer’s request, free of charge and without major inconvenience for the consumer.

« If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

« If the consumer requests the repair of the good, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.

« The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being reimbursed in full against return of the goods, if:
1° The professional refuses to repair or replace the good;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer bears the cost of taking back or removing the non-compliant good, or if they bear the cost of installing the repaired good or replacement;
4° The non-conformity of the good persists despite the seller's attempt to bring it into conformity which has remained unsuccessful.

« The consumer is also entitled to a reduction in the price of the goods or to the resolution of the contract when the lack of conformity is so serious that it justifies the reduction of the price or the resolution of the contract being immediate. The consumer is then not required to request the repair or replacement of the good beforehand.

« The consumer is not entitled to rescind the sale if the lack of conformity is minor.

« Any period of immobilization of the good for its repair or its replacement suspends the guarantee which remained to run until the delivery of the restored good.

« The consumer is not entitled to rescind the sale if the lack of conformity is minor.

« Any period of immobilization of the good for its repair or its replacement suspends the guarantee which remained to run until the delivery of the restored good.

« The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

« A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which may be increased up to 10% of the average annual turnover. (article L. 241-5 of the Consumer Code).

« The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the property is kept or to a full refund against return of the property. »