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Writing instruments warranty

The following applies to writing instruments sold or presented for warranty service in the United States of America and Canada only.

This Cartier writing instrument is an original Cartier creation, made and tested to meet the traditional quality standards of Cartier. Each Cartier writing instrument carries an individual serial number which provides a record of both origin and authenticity.

Only Cartier Boutiques, as well as authorised Cartier dealers, which are the exclusive dealers of Cartier writing instruments, are authorised to provide the Cartier LIMITED WARRANTY service, as defined hereafter, in accordance with Cartier's instructions.

Throughout the world, Cartier provides you and its authorised Cartier dealers with its International After-Sales Service.

Cartier writing instruments are warranted for an unlimited period against any manufacturing defect according to the following conditions: any part found by our technical service to be defective as a result of a manufacturing fault will be replaced free of charge by Cartier.

However, after the first 24 months from the date of purchase, the labour cost of any repair will be charged, whether or not the replacement parts are supplied under the terms of this Limited Warranty.

Except to the extent prohibited by applicable law, this Limited Warranty shall be the exclusive manufacturer warranty. Neither this Limited Warranty, with respect to the labour cost, nor any other warranties, express or implied, including any implied warranty of merchantability or of fitness for a particular purpose, shall extend beyond the period of 24 months from the date of purchase.

The liability of Cartier is limited solely and exclusively to replacement as stated herein.

Cartier shall not be liable, by virtue of this Limited Warranty or otherwise, for any loss or damage arising from the use of or inability to use your writing instrument or for any incidental or consequential damages relating in any way to your writing instrument.

Some States, Provinces or Territories do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

The Cartier LIMITED WARRANTY does not cover in particular damage resulting from :

  • Accidents
  • Mishandling or abusive use (knocks, dents, crushing, etc.)
  • The use of a converter or refills other than those sold by Cartier
  • Unauthorised alteration
  • Manipulation or repair, as well as the consequences of the normal wear and ageing of the writing instrument
    Please ensure that you retain your certificate.

Caution: This Limited Warranty will not be valid if refills other than Cartier's have been used.

This Limited Warranty gives you specific legal rights; you may also have other rights which vary from State, Province or Territory to another.

The following applies to writing instruments sold or presented for guarantee service in any country except the United States of America and Canada (for these countries, please refer to the Cartier Limited Warranty).

Cartier writing instruments are original Cartier creations, made and tested to meet the traditional quality standards of Cartier.

Each Cartier writing instrument carries an individual serial number which provides a record of both origin and authenticity.

Only Cartier Boutiques, as well as authorised Cartier dealers, which are the exclusive dealers of Cartier writing instruments, are authorised to provide the Cartier International Guarantee service, as defined hereafter, in accordance with Cartier's instructions.

Throughout the world, Cartier provides you and its authorised Cartier dealers with its International After-Sales-Service.

Cartier writing instruments are guaranteed for an unlimited period against any manufacturing defect according to the following conditions: any part found by our technical service to be defective as a result of a manufacturing defect will be replaced free of charge by Cartier. However, after the first 24 months from the date of purchase, the labour cost of any repair will be charged, whether or not the replacement parts are supplied under the terms of the guarantee.

Creations acquired from non-authorised dealers, or a website other than Cartier.com, are not guaranteed authentic creations by Cartier.

The Cartier International Guarantee does not cover damage resulting from, in particular:

  • Accidents, mishandling or abusive use (knocks, dents, crushing, etc.)
  • The use of a converter or refills other than those sold by Cartier
  • Unauthorised alteration
  • Manipulation or repair, as well as the consequences of the normal wear and ageing of the writing instrument.
  • In order to benefit from this guarantee, you will be required to present your Cartier Guarantee Certificate, duly completed, dated, stamped and signed by an authorised Cartier dealer. Please ensure that you retain your certificate.

Caution: The guarantee will not be valid if refills other than those prescribed by Cartier have been used.

Any repair work carried out on your writing instrument at a Cartier Boutique, authorised Cartier dealer or Cartier After-Sales Service centre will be covered by the 12 month Cartier International Intervention Guarantee.

This Guarantee does not cover damage resulting from improper or abusive use, knocking, the use of accessories not specifically recommended by Cartier, unauthorised modifications or repairs, or work carried out by a writing instrument repair service that is not authorised by Cartier.

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