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Delivery and returns

Choose the delivery method and find out more about return

Delivery lead time and costs

COMPLIMENTARY & SECURE DELIVERY


AS WE ARE EXCEPTIONALLY BUSY, YOU MAY EXPERIENCE A DELIVERY DELAY OF 1-2 WORKING DAYS. FOR TIME SENSITIVE PURCHASES, PLEASE CONTACT US ON +44 (0)20 4524 0252.


HOME DELIVERY: ALL DELIVERY OPTIONS COMPLIMENTARY

- Standard: Delivery in 2-4 working days

- Express before 9 a.m.: Delivery next working day before 9 a.m. if your order is placed by 11 a.m.

- Express before 6 p.m.: Delivery next working day before 6 p.m. if your order is placed by 11 a.m.

- Special delivery Premium: Only for special orders


CLICK & COLLECT IN CARTIER BOUTIQUES: COMPLIMENTARY

- Order online or by phone and pick up your creation in a Cartier boutique.

- When you are ready to finalise your order, you will have the ability to select ‘Pick Up in Boutique’ as a delivery method during checkout.

- Due to the current circumstances you might be requested to wait to enter our Boutique. We encourage you to book an appointment to optimise your Cartier experience and limit waiting time for your collection.


DELIVERY COUNTRIES:

We now offer home delivery to over 30 European countries. Please select your delivery country to see our online offer.


ADDITIONAL LEAD TIME FOR SPECIFIC CREATIONS:

- Please note that personalisation services (engraving, embossing, or bracelet adjustments) will require an additional lead time of 1-2 days.

- Please note that limited stock on a creation might require an additional lead time of 5-7 days.

- Products that require a CITES certificate might require an additional lead time of up to 10 working days. CITES certificates are needed to import protected products by CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora). You will see a notification in your Shopping Bag if you have added one of these products to your order.

- Due to transport restrictions, we are unable to ship pressurized or flammable items by air. As a result, orders containing fragrance must be delivered via our standard shipping option.

- You can check the estimated delivery time while processing your order online.


NEED SUPPORT?

If you need further assistance, please contact our Cartier Client Relations Centre

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