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Cartier boutiques are open with reduced hours and look forward to welcoming you safely.

Click here to book a private appointment.

Delivery and returns

Choose the delivery method and find out more about return

Return policy

You will need to contact Client Relations Centre within 30 days. Client Relations Centre will issue a Return Authorisation Number to you by email. Upon receipt of this number you have 14 days to return or exchange your purchase.

Creations that have been engraved or modified may not be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Client Relations Centre.

You are able to return your Cartier creation to:

143-144 Sloane Street
London SW1X 9AY
Tel.: +44 20 7312 6930

Should you decide to return your Cartier creation to a boutique, please note that in exchange you will receive a merchandise credit equal to the value of your creation. This merchandise credit will be valid in any Cartier boutique in the country to which you returned your creation.

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