ENJOY EXTENDED HOLIDAY RETURN PERIOD.
For orders purchased between 16 November and 15 December, returns and exchanges will be accepted through 15 January.
HOW TO EXCHANGE AND RETURN YOUR CARTIER CREATION
- If you wish to return or exchange your creation, you will need to contact Cartier Client Relations Centre within 30 days after receiving your creation.
- A Cartier Ambassador will provide you with a return authorization number, which must be noted on the return form included in the original shipment.
- Upon receipt of the return authorization number you have 14 days to exchange or return your Cartier creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them.
- Please send back your return or exchange via the provided pre-paid shipping label. We strongly recommend you keep note of your return tracking number which is located on the label itself.
CONDITIONS FOR EXCHANGE AND RETURN
- Only creations purchased through Cartier e-Boutique may be returned or exchanged through Cartier e-Boutique.
- Creations that have been engraved, embossed or modified can't be returned or exchanged.
- Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.
- Cartier will not accept a return if the creation shows signs of wear, has been used or has been altered from its original condition in any way.