Orders & payment
We accept payment by the most common credit cards (America Express, Visa, Mastercard, and China Union Pay). You may also choose to pay by bank transfer (from 200 GBP) or Paypal.
We accept payment by the most common credit cards (America Express, Visa, Mastercard, and China Union Pay). You may also choose to pay by bank transfer. In addition, our boutiques accept cash payments. Please contact your boutique to confirm the maximum amount you can pay in cash.
Please note that you must create a My Cartier account in order to be able to check the status of your online order. If you choose to perform a Guest Checkout, kindly note that you will have to Contact Us to know the status of your order.
Regarding the shipment, after confirmation of your order, your local carrier (UPS or DHL) will reach out to you to provide an estimated delivery date. You will then receive a tracking number allowing you to follow the shipment of your order on the carrier's website.
Should you wish to cancel or change your order please Contact Us as soon as possible to ascertain if this is possible. We will make every effort to satisfy your request, but cannot guarantee your order may be modified once it has been submitted. Orders that have already been processed may not be cancelled or modified; you may return your item subject to Cartier's Online Return Policy.
You may use any residential or workplace address in the UK where the carrier can hand over the parcel personally. This does not include a military address, certain restricted areas, pick-up points, or PO boxes. In addition, delivery restrictions may apply for orders that include Perfumes. Please Contact Us if you are not certain if we can ship Perfumes to your address.
Our Click & Collect option is available at our boutiques listed below. Select ‘Pick up in boutique’ in the "Shipping addresses" section at checkout.
BOUTIQUE CARTIER SLOANE STREET
143-144 Sloane Street
London SW1X 9BL
Tel.: +44 20 3429 4470
BOUTIQUE CARTIER OLD BOND STREET
40-41 Old Bond Street
London W1S 4QR
Tel.: +44 20 3429 4410
Please feel free to call us at +44 (0)20 3147 4850 and one of our Ambassadors would be delighted to process your order.
You may also access the website through your mobile phone or tablet.
You may purchase a maximum of five Cartier creations in one order. Should you wish to place an order for more than five creations we invite you to Contact Us.
When purchasing from cartier.com or through our Ambassadors at the Client Relation Centre, your order will be shipped from the EU. However, duties and extra cost associated will be paid by Cartier. If you still wish to order and be shipped from the UK, we would like to redirect you to order with one of our London boutiques, more information here.
Please see the Delivery Services section of the website for items that are subject to additional lead times.