Returns & exchanges
Please note that we may only accept returns for items that are unworn and in pristine condition, within 30 days of purchase.
We regret to inform that items that have been engraved or personalised may not be returned or exchanged.
Through our E-Boutique
If you have made a purchase through our e-Boutique, please feel free to Contact Us within 30 days of delivery. We will issue a Return Authorization Number to you by email and our Cartier Ambassador will then organize a pick-up with the carrier, to send the parcel back to our premises free or charge.
Through one of our London Boutiques
If you purchased the item online and had it delivered in the UK, you may choose to return your order to our Boutique in Sloane Street, New Bond Street or Old Bond Street within 30 days of delivery.
To exchange one or more items in your order, we invite you to Contact Us within 30 days of delivery. We will issue a Return Authorization Number to you by email and a Cartier Ambassador will then organize a pick-up with the carrier, to send the parcel back to our premises. The returned item(s) will then pass a mandatory Quality Control before we can send you the replacing item(s).
All items returned via our e-Boutique will pass a mandatory Quality Control, after which you will get notified if your return is granted. Depending on your original mode of payment, it may take up to 10 working days before the refund is credited back to your bank account/credit card/Paypal account.
You may choose to exchange or return an item that was gifted to you and purchased via our e-Boutique. Kindly note that in case of an exchange for a less expensive item or a return, the amount will be automatically reimbursed to the original purchaser.