Go to main content Current Promotions

Find out more information here and plan your visit to the Selfridges London Boutique by booking an appointment here.  
Our Cartier ambassadors are here to assist you with your online order.
For online delivery & returns information click here
You can reach us in the UK by phone on +44 (0)20 3893 4243

EXCHANGES & RETURNS

WHAT ARE THE CONDITIONS FOR EXCHANGE AND RETURN?

Contact Cartier Client Relations Centre within 30 days after receiving your creation.

- Only creations purchased through the e-Boutique may be returned or exchanged through the e-Boutique.
- Creations that have been engraved, embossed or modified can't be returned or exchanged.
- Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.
- Cartier will not accept a return if the creation shows signs of wear, has been used or has been altered from its original condition in any way.

Through our E-Boutique
If you have made a purchase through our e-Boutique, please feel free to Contact Us within 30 days of delivery. We will issue a Return Authorization Number to you by email and our Cartier Ambassador will then organize a pick-up with the carrier, to send the parcel back to our premises free or charge.


Through one of our London Boutiques
If you purchased the item online and had it delivered in the UK, you may choose to return your order to our Boutique in Sloane Street, New Bond Street or Old Bond Street within 30 days of delivery.

To exchange one or more items in your order, we invite you  to Contact Us within 30 days of delivery. We will issue a Return Authorization Number to you by email and a Cartier Ambassador will then organize a pick-up with the carrier, to send the parcel back to our premises. The returned item(s) will then pass a mandatory Quality Control before we can send you the replacing item(s).

All items returned via our e-Boutique will pass a mandatory Quality Control, after which you will get notified if your return is granted. Depending on your original mode of payment, it may take up to 10 working days before the refund is credited back to your bank account/credit card/Paypal account.

You may choose to exchange or return an item that was gifted to you and purchased via our e-Boutique. Kindly note that in case of an exchange for a less expensive item or a return, the amount will be automatically reimbursed to the original purchaser.

Back to top

Footer area: from here you can subscribe to the newsletter, browse the service menu, link to external sites Cartier, change the navigation country.