HOW DO I CHOOSE THE RIGHT SIZE WATCH OR BRACELET / STRAP?
Please consult our Size Guides page to help you find the right size.
WHAT ARE THE BENEFITS OFFERED BY THE CARTIER CARE PROGRAM?
By registering with Cartier Care, you can enjoy, in addition to a range of services, an extension of your 2-year International Cartier Warranty of up to 8 years for your watches and desk clocks.
Furthermore, you will receive communications related to your creation as well as invitations to receive complimentary technical diagnostics and advice.
Our teams will offer to carry out regular inspections of your watch (magnetism, precision, amplitude and water resistance) to ensure its correct functioning.
Please consult our Cartier Care section for more information on how to join our Care program.
HOW CAN I JOIN CARTIER CARE?
To join Cartier Care you need to have the ownership of a Cartier watchmaking creation. Please see below the list of full requirements:
• the registration of your watchmaking creation online
• the agreement to receive communications from Cartier
• the creation of a Cartier account
To finalise your registration to Cartier Care you will need your watchmaking creation's serial number, which is found on your warranty card and engraved on the back of your timepiece.
WHAT IS INCLUDED IN THE WATCH TECHNICAL DIAGNOSTICS?
By joining Cartier Care you will receive invitations to benefit from complimentary technical diagnostics for your watch.
Our teams will carry out an inspection (magnetism, precision, amplitude and water resistance) to ensure the correct functioning of your watchmaking creation.
Click here to Join Cartier Care.
WHERE CAN I ASK FOR ADVICE AND HAVE MY CARTIER WATCH REPAIRED?
We invite you to visit the Cartier boutique of your choice, taking care to bring the guarantee certificate for your product.
You can also contact an adviser at our Client Services Department at +44 (0)20 3893 3739 or Request a Repair online.
Once you have entrusted your watch to us, our Cartier technicians will examine it, define the type of service that needs to be carried out and send you an estimate and completion date.
The service will be undertaken once you have accepted the estimate, subject to the availability of any parts required for the repair.
Click here to discover all our Watch Services.
WHY DO I NEED TO HAVE MY WATCH SERVICED REGULARLY?
The movement of your watch needs to be maintained at regular intervals. Changes in the viscosity of the oil (resulting in the oil drying out after a certain time) may generate friction and thus affect the precision of the mechanism, causing it to run fast or slow or to stop completely.
If your watch is noticeably fast or slow, the movement may need to be serviced for this reason. We recommend you to have the movement of your watch checked once every five years by a Cartier-authorised After-Sales Service.
If your watch has not been worn for several months, you will need to wear it for several days before it regains its accuracy.
WHAT IS THE DIFFERENCE BETWEEN A QUARTZ MOVEMENT AND A MECHANICAL MOVEMENT?
Quartz watches work thanks to the energy supplied by a battery. Watches equipped with a mechanical movement work thanks to a spring which needs to be wound up so as to supply energy.
Automatic (self-winding) mechanical watches also use the spring system, but the winding of the spring is carried out by the oscillating mass of the movement.
HOW CAN I CHECK THAT MY WATCH IS STILL WATER-RESISTANT?
In normal wearing conditions and to guarantee optimal security, you are recommended to have the water-resistance seals of your watch replaced once every two years (for quartz watches, this is approximately the same length of time as a battery replacement).
If the watch is worn when playing sport or when it is in frequent contact with water, you are recommended to have the seals checked once every year.
The water-resistance of your watch is ensured by a system of seals. These seals are constantly placed under pressure and subjected to natural wear and tear. Regular checks of your watch's water-resistance make it possible to determine whether it is still adequate, and to have the seals replaced if necessary.
If your Cartier water-resistant watch shows condensation under the glass, we advise you to promptly contact a Cartier Boutique, an authorised dealer or a Cartier After-Sales Service Centre so as to proceed to a Complete Service including the replacement of all seals and also of the battery. It is essential to resolve this situation rapidly in order to prevent the humidity from damaging all the components of your watch.
WHY IS MY MECHANICAL WATCH LESS ACCURATE THAN MY QUARTZ WATCH?
The movement of a mechanical watch is activated by a spring system which supplies the energy required for the watch to work. The energy of a quartz watch is supplied by a battery. Quartz watches have no balance, and the timekeeping element consists of a crystal of quartz. Whatever the watch's position, its accuracy will always be identical.
If your mechanical watch has manual winding, you need to turn the crown to wind up the spring. If your watch is equipped with an automatic mechanical movement, its spring is wound up thanks to the movements of your wrist, which cause an oscillation that supplies the energy required for the winding system.
If you are not particularly active or do not often wear your watch, the mechanism of your watch may not be wound up enough for it to work properly. Whether it is mechanical or automatic, your watch may be slightly fast or slow, depending on how you wear it.
If your watch is regularly fast or slow, a Cartier master watchmaker can carry out small adjustments to restore it to good working order. Please note that the mechanism of your watch may need a Complete Service in order to restore its original accuracy.
WHAT IS A MAGNETIC FIELD AND HOW CAN IT HARM MY WATCH?
We are surrounded by magnetic fields. Invisible, they are mainly created by magnets, loudspeakers, mobile phones, smartphones, magnetic closing systems for refrigerators or cupboards, and magnetic clasps for handbags.
A magnetic field may cause a quartz watch to lose several seconds, but as soon as it emerges from the magnetic field it will regain its normal functioning.
When it comes to mechanical watches however, magnetism may affect the watch movement by disturbing its ability to function.
To determine whether your mechanical watch is magnetized, place it near a compass. If the needles start to whirl around it is magnetized and should be serviced at a Cartier Boutique, where it will be placed in an inverted magnetic field so as to restore it to its normal working condition.
DO I NEED TO HAVE MY WATCH REGULARLY POLISHED?
For the vast majority of watches, polishing makes it possible to remove or reduce scratching on gold or steel surfaces.
Given that this operation involves the removal of a fine layer of metal, we do not recommend polishing your watch more than: twice in the lifetime for a watch made of white gold, three times in the lifetime for a watch made of yellow gold.
Check beforehand with our Cartier watchmakers that your model can be polished.