Go to main content Current Promotions

Free exchange & returns within 30 days.
Contact us for personalised advice.

Cartier ring inside its box

Writing instruments warranty

The following applies to writing instruments sold or presented for warranty service in the United States of America and Canada only.

This Cartier writing instrument is an original Cartier creation, made and tested to meet the traditional quality standards of Cartier. Each Cartier writing instrument carries an individual serial number which provides a record of both origin and authenticity.

Only Cartier Boutiques, as well as authorised Cartier dealers, which are the exclusive dealers of Cartier writing instruments, are authorised to provide the Cartier LIMITED WARRANTY service, as defined hereafter, in accordance with Cartier's instructions.

Throughout the world, Cartier provides you and its authorised Cartier dealers with its International After-Sales Service.

Cartier writing instruments are warranted for an unlimited period against any manufacturing defect according to the following conditions: any part found by our technical service to be defective as a result of a manufacturing fault will be replaced free of charge by Cartier.

However, after the first 24 months from the date of purchase, the labour cost of any repair will be charged, whether or not the replacement parts are supplied under the terms of this Limited Warranty.

Except to the extent prohibited by applicable law, this Limited Warranty shall be the exclusive manufacturer warranty. Neither this Limited Warranty, with respect to the labour cost, nor any other warranties, express or implied, including any implied warranty of merchantability or of fitness for a particular purpose, shall extend beyond the period of 24 months from the date of purchase.

The liability of Cartier is limited solely and exclusively to replacement as stated herein.

Cartier shall not be liable, by virtue of this Limited Warranty or otherwise, for any loss or damage arising from the use of or inability to use your writing instrument or for any incidental or consequential damages relating in any way to your writing instrument.

Some States, Provinces or Territories do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

The Cartier LIMITED WARRANTY does not cover in particular damage resulting from :

  • Accidents
  • Mishandling or abusive use (knocks, dents, crushing, etc.)
  • The use of a converter or refills other than those sold by Cartier
  • Unauthorised alteration
  • Manipulation or repair, as well as the consequences of the normal wear and ageing of the writing instrument
    Please ensure that you retain your certificate.

Caution: This Limited Warranty will not be valid if refills other than Cartier's have been used.

This Limited Warranty gives you specific legal rights; you may also have other rights which vary from State, Province or Territory to another.

The present Cartier International Warranty applies to writing instruments sold or presented for warranty service in any country, except the United States of America and Canada (for these countries, see Cartier Limited Warranty for the United States of America and Canada) and Australia (for this country, see Cartier Warranty for Australia).

Your Cartier writing instrument is warrantied against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions. If your writing instrument is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at Cartier’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier International Warranty does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident;
  • defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier, such as converters or refills;
  • writing instruments where the serial number originally engraved is removed or not clearly legible;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the writing instrument.


In order to benefit from this Cartier International Warranty, you will be required to present to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service Center, the Warranty Certificate situated at the beginning of this booklet, duly completed, dated, stamped and signed by a Cartier Boutique or a Cartier authorized retailer. You are therefore required to retain your Warranty Certificate with due care. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

Only Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers, please consult the Cartier website at www.cartier.com, or ask the Cartier Boutique or the Cartier authorized retailer indicated on your Warranty Certificate or in your sales documents.

This Cartier International Warranty does not affect any other rights you may have under the applicable national legislation. Such rights may vary from one country, state, province or territory to another.

The following Cartier International Repair Warranty applies to Cartier writing instruments serviced by a Cartier Boutique, a Cartier authorized retailer or a Cartier after-sales service center or presented for warranty service in any country (excluding United States of America, Canada and Australia).

Each intervention on your writing instrument is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months, from the date of repair stated on your repair documents (the “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present Cartier International Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.

Your Cartier International Repair Warranty is not a service contract and does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier, such as but not limited to converters or cartridge;
  • writing instruments where the serial number originally engraved is removed or not clearly legible;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the writing instrument.


Please note also that the Cartier International Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.

In order to benefit from the Cartier International Repair Warranty, you are required to present the original intervention invoice and/or repair documents to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.

Only Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website www.cartier.com, or ask the Cartier Boutique, the Cartier authorized retailer or the Cartier authorized after-sales service center indicated on your original intervention invoice and/or repair documents.

The present Cartier International Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Warranty does not interfere with such rights.

This Cartier International Repair Warranty is totally independent of the Cartier International Warranty or Limited Warranty given with your purchase.

Please note that the present Cartier International Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.

Back to top

Footer area: from here you can subscribe to the newsletter, browse the service menu, link to external sites Cartier, change the navigation country.