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Free exchange & returns within 30 days. Our boutique of Stockholm is currently open. Contact us for personalised advice 0080000077775

Delivery and returns

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Return policy

COMPLIMENTARY AND SECURE DELIVERY
Free exchange & return within 30 days

HOW TO EXCHANGE AND RETURN YOUR CARTIER CREATION
- If you wish to return or exchange your creation, you will need to contact Cartier Client Relations Centre within 30 days after receiving your creation.
- A Cartier Ambassador will provide you with a return authorization number, which must be noted on the return form included in the original shipment.
- Upon receipt of the return authorization number you have 14 days to exchange or return your Cartier creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them.
- Please send back your return or exchange via the provided pre-paid shipping label. We strongly recommend you keep note of your return tracking number which is located on the label itself.

CONDITIONS FOR EXCHANGE AND RETURN
- Only creations purchased through Cartier e-Boutique may be returned or exchanged through Cartier e-Boutique.
- Creations that have been engraved, embossed or modified can't be returned or exchanged.
- Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.
- Cartier will not accept a return if the creation shows signs of wear, has been used or has been altered from its original condition in any way.

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