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Should you wish to return or exchange your Cartier.com or Client Relations Centre purchase, you may either visit a Cartier boutique or complete the return or exchange by complimentary pick-up via our Client Relations Centre using the steps below.

VIA CARTIER RELATIONS CENTRE

1. Call our Client Relations Centre to agree on a pick-up date by our logistics partner,
2. You may be asked at this stage to provide photos of the product for us to make a first assessment of the condition of this product,
3. Our Client Relations Centre will send you a Return Form by email,
4. Fill out the required information on the Return Form and sign it,
5. You must include in the delivery package: the completed Return Form along with the product, all its accessories, the Service Guide, the Warranty Card, complimentary gifts (if any) and all other documents, in their original box,
6. Seal the delivery package,
7. On the agreed date, our logistics partner will pick-up the sealed delivery package.

You must keep a proof of return shipment, and Cartier accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Cartier e-boutique distribution centre will be eligible for a refund or exchange.

VIA CARTIER RETAIL BOUTIQUE

1. Book an appointment at your desired boutique on our Website or by reaching out to our Client Relations Centre,
2. You must bring along the product, all its accessories, the Service Guide, the Warranty Card, complimentary gifts (if any) and all other documents, in their original box,
3. A Quality Control will be conducted by our boutique team to ensure that the returned product(s) satisfy our Return Conditions set forth below,
4. A digital email containing your Return with Credit Note will be sent to the email used for the purchase within the next working day.

All return requests to a Cartier boutique must be made by the purchaser named in the associated sales invoice and verification of identity will be conducted during the return process. There will be no legal printout issued for in-boutique returns or exchanges.

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All returns will be subject to strict Quality Control (QC) by Cartier to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Cartier will refuse the return, and the products will be sent back to you. If the returned product satisfies QC standards, Cartier will proceed with the applicable refund or exchange.

For more information, please read our Return & Exchange Policy and Conditions of Sale. Should you have any other questions, please contact our Client Relations Centre.

Timing

Cartier allows a client or gift recipient to return or exchange Cartier creation(s) purchased from Cartier within thirty (30) days of receipt of the creation. 

Location

Creations that have been purchased on our website or through our Client Relations Centre may be returned with a complimentary pick-up by informing our Client Relations Centre or in Singapore Cartier retail boutiques.

Products purchased from Cartier retail boutiques can only be returned to the original boutique where they were purchased.

Conditions

Cartier products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Cartier box and delivery package, including all accessories and documents. Cartier will not accept any return if the product shows signs of wear or has been used or altered from its original condition in any way. Perfume bottles that have been used or opened cannot be returned.

Personalised products cannot be returned to Cartier for refund or exchange. This includes, without limitation, products that have been engraved or embossed, and belts or leather straps that have been adjusted.

Fragrance gift sets cannot be returned to Cartier for hygiene reasons.

Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned to Cartier.

Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.

If you have received complimentary items as part of your order, they must be returned with the products.

Creations labelled "Online Exclusive" can only be exchanged via our Client Relations Centre as our retail boutiques do not carry these creations. Returns will still be available via our Client Relations Centre or in retail boutiques.

All returns will be subject to strict Quality Control (QC) by Cartier to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Cartier will refuse the return, and the products will be sent back to you. If the returned product satisfies QC standards, Cartier will proceed with the applicable refund or exchange.

For more information, please read our Return & Exchange Policy page, as well as our Conditions of Sale.

If the return complies with these Conditions of Sale, Cartier will use commercially reasonable efforts to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction, within fourteen (14) days after receipt of the returned item by the Cartier e-boutique distribution centre or a Cartier retail boutique.

You may choose to exchange or return an item that was purchased and gifted to you using our return and exchange methods, with the presence of a Gift Receipt that can be requested by the purchaser via our Client Relations Centre. Please note that we are unable to provide merchandise credit for online and phone purchases. Any refunded amount, including any remaining balance in the case of an exchange, will be automatically reimbursed to the original purchaser. For merchandise credits, please process your return or exchange in a Cartier boutique.

Should you wish to return or exchange your Cartier.com or Client Relations Centre purchase in a Cartier boutique, you may:

1. Book an appointment at your desired boutique on our website or by reaching out to our Client Relations Centre,
2. You must bring along the product, all its accessories, the Service Guide, the Warranty Card, complimentary gifts (if any) and all other documents, in their original box,
3. A Quality Control will be conducted by our boutique team to ensure that the returned product(s) satisfy our Return Conditions set forth below,
4. A digital email containing your Return with Credit Note will be sent to the email used for the purchase within the next working day.

All return requests to a Cartier boutique must be made by the purchaser named in the associated sales invoice. Verification of identity will be conducted during the return process. There will be no legal printout issued for in-boutique returns or exchanges. You will receive a Return Confirmation within 24 hours of handing over your creation in-boutique.

Do note that creations labelled "Online Exclusive" can only be exchanged via our Client Relations Centre as our retail boutiques do not carry these creations. Returns will still be available via our Client Relations Centre or in retail boutiques.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Refunds will only be issued to the original purchaser via original method of payment.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference. Should a product be returned for exchange with a less expensive product, the individual making the return will only be entitled to receive merchandise credit of the price difference. Boutique merchandise credits can only be applied to products purchased in a Cartier retail boutique.

For a timely and optimal return or exchange experience, we recommend booking an appointment prior to your visit. Visit our Find A Boutique page to find more information on your boutique, including store hours and location. 

You may return an online-exclusive creation for exchange by contacting our Client Relations Centre.

You may also return an online-exclusive creation for exchange in select retail boutiques, provided that the new creation is not available exclusively online. For such exchanges, we invite you to book an appointment for us to serve you better. 

All returns and exchanges must be made within the country of purchase.

Any protective materials such as casings are there to ensure your Cartier purchase remains in a condition eligible for return or exchange. If you have removed any protective materials, the creation must still be in a pristine, unworn condition to qualify under our Return & Exchange policy. We are unable to accept any return if the product shows signs of wear, including scratches.