Should you wish to return your Cartier.com or Client Relations phone purchase, you may either visit a Cartier boutique or complete the return by mail using the steps below:

1. Access the Returns Portal
   • Refer to the return form enclosed in your order’s packaging. There will be a QR code to scan and begin the return process.
   • If you cannot locate your form, you may navigate directly to the Cartier Returns portal. There, you will enter your order number and email address to begin the return process.
   • Should you have trouble accessing either of these options, please contact Cartier Client Relations for further assistance.
2. Package Your Creation
   • Prior to placing your creation in the box, ensure that any clasps or parts are secured, and the piece will not have any friction during transit. For LOVE bracelets, please return the screwdriver into the pouch and secure it in the top of the lid for transit.
   • Close your Cartier red box. Place your red box, packing list, and other packaging within the white box in the same setup as you received it. If you are unable to locate your packing list, please include a note with your name and order number (located on your confirmation email) on it so that we may connect the return to the appropriate purchaser. If the outmost white protective box or brown shipping box are damaged, you may use your own.
   • Close the white box, place it in the brown shipping box, and seal the brown box with the provided tamper tape. For security purposes, please ensure that the box is not marked with any insight as to what is inside. For example, do not write anything relating to Cartier on the box.
3. Drop Off Your Creation
   • For complimentary return shipping, present your QR code and packaged return to a nearby FedEx location near you.
   • We recommend keeping the tracking information for your visibility so that you may track the path within our quality control process; taking a photo of the label is a convenient way to record this information.

Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.

For more information, please read our Return & Exchange Policy page and Conditions of Sale. Should you have any other questions, please contact Cartier Client Relations .

Should you wish to exchange your Cartier.com or Client Relations phone purchase, you may either visit a Cartier boutique or complete the exchange by mail using the steps below:

1. Contact Cartier Client Relations
   • You will receive your unique return authorization number, which must be noted on the return form included in the original shipment.
2. Package Your Creation
   • Prior to placing your creation in the box, ensure that any clasps or parts are secured, and the piece will not have any friction during transit. For LOVE bracelets, please return the screwdriver into the pouch and secure it in the top of the lid for transit.
   • If you are unable to locate your packing list, please include a note with your name and order number (located on your confirmation email) on it so that we may connect the return to the appropriate purchaser. If the outmost white box or brown shipping box are damaged, you may use your own.
   • Close the white protective box, place it in the brown shipping box, and seal the brown box with packaging tape. For security purposes, please ensure that the box is not marked with any insight as to what is inside. For example, do not write anything relating to Cartier on the box.
3. Drop Off Your Creation
   • Place the pre-paid shipping label sent to you by Cartier Client Relations on the top of the box and take the package to the shipping facility near you.
   • We recommend keeping the tracking information for your visibility so that you may track the path within our quality control process; taking a photo of the label is a convenient way to record this information.

Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your exchange to be processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the original creation back to you.

For more information, please read our Return & Exchange Policy page and Conditions of Sale. Should you have any other questions, please contact Cartier Client Relations.

Timing

Cartier allows a client or gift recipient to return or exchange Cartier creations purchased from Cartier within thirty (30) days of receipt of the creation. 

Location

Creations purchased online or via phone may be returned through our online portal or exchanged by calling Cartier Client Relations. While Cartier boutiques can facilitate the return of online and phone purchases, creations purchased in North American Cartier boutiques may only be returned or exchanged in the original boutique of purchase. All returns must occur in the original country of purchase.

Conditions

All Cartier creations must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We are unable to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

• It is not possible to return or exchange creations that have been engraved, embossed, modified, or personalized.
• Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.
• The returned or exchanged creation must belong to a current collection; we cannot exchange discontinued pieces.

For more information, please read our Return & Exchange Policy page as well as our Conditions of Sale.

Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take five to seven business days for your refund or exchange to be fully processed. Please note that this estimate may be extended during elevated holiday or gifting seasons.

You may choose to exchange or return an item that was purchased and gifted to you using our return and exchange methods. Please note that we are unable to provide merchandise credit for online and phone purchases. Any refunded amount, including any remaining balance in the case of an exchange, will be automatically reimbursed to the original purchaser. For merchandise credits, please process your return or exchange in a Cartier boutique.

You are welcome to visit a Cartier boutique within the same country of your original purchase to exchange or refund your online and phone purchases.

Creations purchased in North America Cartier boutiques may be returned for a refund, exchange, or merchandise credit within 30 days of purchase. All returns and exchanges must meet the conditions for return and belong to a current collection, as we do not exchange discontinued pieces.

With the exception of cash purchases, refunds will be issued to the original purchaser via original method of payment. Purchases made in cash will be refunded via check.

Visit our Find A Boutique page to find more information on your boutique, including store hours and location. For a timely and optimal return or exchange experience, we recommend booking a boutique appointment prior to your visit.

Any protective materials such as casings are there to ensure your Cartier purchase remains in a condition eligible for return or exchange. If you have removed any protective materials, the creation must still be in a pristine, unworn condition to qualify under the return and exchange policy. We are unable to accept any return if the product shows signs of wear, including scratches.

All returns and exchanges must be made within the country of purchase. Cartier Client Relations for North America may assist with both Canadian and United States purchases; however, Cartier boutiques in the United States and Canada may only process returns for purchases made within their respective countries.