Exchanges & Returns

Should you wish to return or exchange your Cartier.com or Client Relations Center purchase, you may either visit a Cartier boutique or complete the return or exchange by mail via our Client Relations Center using the steps below.

1. Contact the Cartier Client Relations Center to receive your unique return authorization number, which must be noted on the return form included in the original shipment.
2. Prior to placing your creation in the box, ensure that any clasps or parts are secured and the piece will not have any friction during transit.
3. Close your Cartier red box. Place your red box and other packaging within the white shipping box in the same setup as it was when you received it. If the outmost white shipping box is damaged, you may use your own.
4. Close the white shipping box. For security purposes, please ensure that the box is not marked with any insight as to what is inside. For example, do not write anything relating to Cartier on the box.
5. Use the provided prepaid billable stamp on the top of the box, and take the package to a FedEx facility near you. We recommend keeping the tracking information for your visibility so that you may track the path within our quality control process; taking a photo of the label is a convenient way to record this information.

Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.

For more information, please read our Reutrn & Exchange Policy page and Conditions of Sale. Should you have any other questions, please contact the Cartier Client Relations Center.

Timing

Cartier allows a client or gift recipient to return or exchange Cartier creations purchased from Cartier within thirty (30) days of receipt of the creation. 


Location

Creations purchased online or over the phone through the Cartier Client Relations Center may be returned or exchanged through the Client Relations Center. While Cartier boutiques can facilitate the return of online and phone purchases, creations purchased in Cartier boutiques within North America may only be returned or exchanged in the orignal boutique of purchase.


Conditions

All Cartier creations must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

• It is not possible to return or exchange creations that have been engraved, embossed, modified, or personalized.

• Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.

• The returned or exchanged creation must belong to a current collection; we can not exchange discontinued pieces.


For more information, please read our Return & Exchange Policy page as well as our Conditions of Sale.

Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take five to seven business days for your refund or exchange to be fully processed.


For more information on our return policy, please read our Conditions of Sale.

You may choose to exchange or return an item that was purchased and gifted to you using our return and exchange methods. Please note that any refunded amount, including any remaining balance in the case of an exchange, will be automatically reimbursed to the original purchaser. 

You are welcome to visit a Cartier retail boutique in the United States to process your exchange or refund. Orders placed via Cartier.com or the Client Relations Center may be returned or exchanged in a boutique. Please note that the item must belong to a current collection, as we do not exchange discontinued pieces.

Creations purchased in Cartier boutiques within North America may be returned for a refund or merchandise credit within 30 days to the boutique from which it was originally purchased. Merchandise credits are only available for boutique orders.

To find more information on your boutique, including store hours and location, we encourage you to use our Find A Boutique page. In order for us to provide the best service possible, we recommend booking a boutique appointment prior to your visit.