A Note to Our Clients on COVID-19

In light of the evolution of COVID-19 (Coronavirus), our Maison is more than ever committed to playing its part to fight against the spread of the virus and it is our duty to act to minimize risk of transmission for our teams, partners and clients. In line with the World Health Organization and local health authorities’ guidelines, our boutiques are temporarily closed until further notice.

As a consequence, we deeply regret to inform our clients whose creations are currently being serviced that we will be temporarily unable to return them to these Boutiques.

We hope to re-open our boutiques as soon as it is safe to do so and authorized by the authorities. In the interim, we encourage you to reach our sales assistants online at www.cartier.com or at 1-800-CARTIER, to continue receiving an exclusive and personalized service.

We wish you and your loved ones well.


BOUTIQUES

All Cartier boutiques in the United States and Canada are temporarily closed. We hope to re-open our boutiques as soon as it is safe to do so.

 

CARTIER.COM

Our website continues to operate. You can continue to order online or call 1-800-CARTIER should you wish to place an order with a Cartier Ambassador.

 

SHIPPING & DELIVERY

We continue to offer complimentary delivery for Standard Shipping. However, you may experience delays in your shipment. Please click here for more details. Due to reduced staffing in our warehouse, overnight shipping may be delayed.

 

BOUTIQUE PICK UP

As Cartier boutiques in the United States and Canada are temporarily closed, our Boutique Pickup option is also temporarily suspended. We look forward to restoring our Boutique Pickup option soon.

 

RETURNS & EXCHANGES: IN STORE PURCHASES

To ensure the health and safety of our teams, partners and clients, our return and exchange policy is updated as follows:

  • In-store: As Cartier boutiques in the United States and Canada are temporarily closed to protect our clients, staff and community, our in-store returns and exchanges are paused. Please be assured, as soon as we are able to reopen we will honor any returns/exchanges that fall within this timeframe. Please keep in mind, all items considered for return or exchange must fall within our normal guidelines.
  • Online: As of March 24th, our return and exchanges capabilities will be temporarily paused.
    If you purchased an item after this date, our standard 30 day return and exchange policy will apply from the date that returns are accepted again. In the meantime, please hold onto your creation and note that to be eligible for return or exchange, your item must fall within our normal guidelines. We hope to be able to resume this process very soon and invite you to check this page for updates.

We will communicate on this page when the standard return and exchange policy is reinstated or updated.

In the meantime, please hold onto your creation and note that to be eligible for return or exchange, your item:

Return & exchange guidelines:

  • Must be in perfect, unworn condition;
  • Cannot be personalized in anyway;
  • Should be returned with any accompanying packaging, GIA certificates, etc.
  • The appropriate sales receipt should be presented with the merchandise

There will be no exceptions made to these updated policies.

Please contact a Cartier Ambassador should you have any questions.

 

REPAIRS & PRODUCT MAINTENANCE

Our workshops in the United States that service watches and accessories remain open. Contact a Cartier Ambassador should you wish to ship in your Cartier watch or accessory for repairs or maintenance. At this time our Jewelry Workshop is temporarily closed and not accepting items for repairs and maintenance.

 

FOR MORE INFORMATION

Contact us at 1-800-CARTIER, via email at contact.na@cartier.com or via Chat on Cartier.com. Cartier Ambassadors can assist with any questions or with arranging safe and secure shipping options.