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Shipping & delivery

Delivery lead times and fees depend on your delivery address. 
If you place your order before 12pm, you will benefit from an express delivery of 1-2 working days. You can check the estimated delivery time in the checkout page while processing your order online. Please note that this is an estimate and not a guarantee.
Please note that personalisation services (engraving, embossing, or bracelet adjustments) will require an additional lead-time of 1-2 working days, and that limited stock on a creation might require an additional lead-time of 5-7 working days.
These delivery lead times are applicable to both home delivery and Click & Collect.

Personalisation services (engraving, embossing, or bracelet adjustments) will require an additional lead-time of 1-2 working days. Also, limited stock on a creation might require an additional lead-time of 5-7 working days.
Products that require a CITES certificate might require an additional lead time of up to 10 working days. CITES certificates are needed to import protected products by CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora).
You will see a notification in your Shopping Bag if you have added one of these products to your order.

Please note that due to transport restrictions, we are unable to ship pressurised or flammable items by air. As a result, orders containing fragrance will be delivered via our standard shipping option only.
You can check the estimated delivery time on the checkout page while processing your order online. Please note that this is an estimate and not a guarantee.

If you have a Cartier account you can track your order online.

Cartier offers secure complimentary shipping worldwide.

Please see the list of concerned countries below:

  • Europe: Albania,  Austria, Belgium,  Bulgaria,  Croatia,  Cyprus, Czech Republic,  Denmark,  Estonia,  Finland,  France,  Germany,  Greece,  Hungary,  Iceland,  Ireland,  Israel,  Italy,  Latvia, Lithuania,  Luxembourg,  Malta,  Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Switzerland, Sweden, United Kingdom. 
  • South America: Aruba, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela
  • Asia: Thailand, Malaysia, Japan, China, Hong Kong, South Korea
  • Asia/Pacific: Singapore, Australia
  • Middle East: United Arab Emirates, Saudi Arabia
  • North America: United States, Canada

Please note that we do NOT ship to the following countries/territories:

  • Spain: Canary islands, Ceuta, Melilla
  • Danemark: Groenland, Iles Féroé
  • Portugal: Madeira, Azores
  • United Kingdom: Isle of Man, Jersey, Gibraltar, Guernsey, British Virgin islands
  • Finland: Aland
  • Italy: Livigno, Campione d'Italia, Vatican, San Marino
  • Germany: Büsingen am Hochrhein, Heligoland
  • French DOM-TOM (Guadeloupe, Guyane, La Réunion, Martinique ... etc.)
  • Liechtenstein

Cartier does not deliver to P.O. boxes.

If you would like to ship to another country/region, please choose your location.

Orders placed on the Cartier website are beautifully wrapped in the signature Cartier gift wrapping and delivered in the traditional Cartier red box.
A Cartier shopping bag is also enclosed within the package.

Gift wrapping is not available for select items including refills and watch straps.

If you would prefer to not have your order gift wrapped, you can remove this option in your online shopping bag during the checkout process.
All orders placed on the website are also placed in especially designed discreet protected packaging for delivery.

You may use any residential or workplace address in Austria where the carrier can hand over the parcel personally. This does not include a military address, certain restricted areas, pick-up points, or PO boxes.
In addition, delivery restrictions may apply for orders that include Perfumes.

Please Contact Us if you are not certain that we can ship perfumes to your address.

You can also choose our Click & Collect service when you order online or by phone and collect from our Cartier Boutique Vienna.

We are unable to ship a single order to multiple addresses. If you are ordering more than one item, we suggest you place a separate order for each purchase.

When purchasing from cartier.com or through our Ambassadors at the Client Relation Centre, your order will be shipped from the EU.
However, duties and extra cost associated will be paid by Cartier.
If you prefer for your order to be shipped from Austria, we would like to redirect you to order with our Cartier Boutique Vienna.

Click here to book an apointment in one of our Cartier Boutiques.

You will be notified by email when your order is ready to collect from your chosen Boutique. 
The estimated delivery time that is provided during the checkout when you place your order is an estimate and not a guarantee. Please arrange to collect your order only once you have received your collection email.

To pick-up your piece in store, you (as the individual who processed the payment) will need to bring the following documents :
- Valid photo ID (passport, driving licence, or ID card)
- Order collection confirmation email

If you wish to try on your item in the Boutique and receive assistance from a Sales Associate, we request that upon receipt of your confirmation email you book an appointment to collect your item.

If someone else is picking up the piece on your behalf, this individual must bring the following :
- A copy of your valid photo ID
- Order collection confirmation email
- Valid photo ID of the individual collecting
- Letter of authorization, mentioning the full name of the individual collecting, dated and signed by yourself

The documents will be assessed and validated by our Boutique.

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