Writing instruments

The following applies to writing instruments sold or presented for warranty service in the United States of America and Canada only.

This Cartier writing instrument is an original Cartier creation, made and tested to meet the traditional quality standards of Cartier. Each Cartier writing instrument carries an individual serial number which provides a record of both origin and authenticity.

Only Cartier Boutiques, as well as authorised Cartier dealers, which are the exclusive dealers of Cartier writing instruments, are authorised to provide the Cartier LIMITED WARRANTY service, as defined hereafter, in accordance with Cartier's instructions.

Throughout the world, Cartier provides you and its authorised Cartier dealers with its International After-Sales Service.

Cartier writing instruments are warranted for an unlimited period against any manufacturing defect according to the following conditions: any part found by our technical service to be defective as a result of a manufacturing fault will be replaced free of charge by Cartier.

However, after the first 24 months from the date of purchase, the labour cost of any repair will be charged, whether or not the replacement parts are supplied under the terms of this Limited Warranty.

Except to the extent prohibited by applicable law, this Limited Warranty shall be the exclusive manufacturer warranty. Neither this Limited Warranty, with respect to the labour cost, nor any other warranties, express or implied, including any implied warranty of merchantability or of fitness for a particular purpose, shall extend beyond the period of 24 months from the date of purchase.

The liability of Cartier is limited solely and exclusively to replacement as stated herein.

Cartier shall not be liable, by virtue of this Limited Warranty or otherwise, for any loss or damage arising from the use of or inability to use your writing instrument or for any incidental or consequential damages relating in any way to your writing instrument.

Some States, Provinces or Territories do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

The Cartier LIMITED WARRANTY does not cover in particular damage resulting from :

• Accidents
• Mishandling or abusive use (knocks, dents, crushing, etc.)
• The use of a converter or refills other than those sold by Cartier
• Unauthorised alteration
• Manipulation or repair, as well as the consequences of the normal wear and ageing of the writing instrument
  Please ensure that you retain your certificate.

Caution: This Limited Warranty will not be valid if refills other than Cartier's have been used.

This Limited Warranty gives you specific legal rights; you may also have other rights which vary from State, Province or Territory to another.

Mandatory Statutory Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Mandatory Statutory Rights apply only to writing instruments purchased in Australia and presented for guarantee services in Australia.

If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the writing instruments to Richemont Australia Pty Ltd, a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center.

Cartier Warranty in Australia:

This Cartier Warranty, which applies only to writing instruments purchased and presented for warranty services in Australia, gives you further benefits, which are in addition to your rights under the Australian Consumer Law and any other laws in relation to the goods. Subject to your Mandatory Statutory Rights under the Australian Consumer Law and the following conditions, your Cartier writing instrument is warrantied for a period of twenty-four (24) months from the date of purchase stated on your original invoice and/ or warranty booklet against any manufacturing defect (the “Warranty Period”). If your writing instrument is returned during the Warranty Period, Cartier will, at its sole discretion, repair or replace, free of any charge, any component found to be defective by our technical services as a result of a manufacturing defect, subject to the exclusions mentioned hereunder. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier Warranty does not cover, notably:

• Defects and damages resulting from misuse or negligence, or from accident,
• Defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier, such as converters or refills;
• Writing instruments where the serial number originally imprinted is removed or not clearly legible;
• Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the writing instrument;

Should your Cartier writing instrument prove defective, you may obtain the benefit of this Cartier Warranty by bringing or sending your writing instrument to any Cartier Boutique, Cartier Authorized Retailer or Cartier Authorized After-Sales Service Center. For more information and a complete list of Cartier Boutiques, Cartier Authorized Retailers or Cartier Authorized After-Sales Service Centers, please consult the Cartier website www.au.cartier.com or ask the Cartier Boutique or Cartier Authorized Retailer indicated on the Warranty Certificate in the warranty booklet that accompanies your Cartier writing instrument. Only Cartier Boutiques, as well as Cartier Authorized Retailers and Cartier Authorized After-Sales Service Centers, are authorized to provide the Cartier Warranty service in accordance with Cartier’s instructions.

In order to benefit from this Cartier Warranty, you will be required to present the Warranty Certificate in the warranty booklet that accompanies your Cartier writing instrument, duly completed, dated, stamped and signed by your Cartier Boutique or your Cartier Authorized Retailer in Australia. Please be certain to retain this Warranty Certificate at all times. Subject to your Mandatory Statutory Rights under the Australian Consumer Law, if you make a claim under this Cartier Warranty (instead of your Mandatory Statutory Rights) you may be responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

In Australia, this Cartier Warranty is provided by:

Richemont Australia Pty Ltd
Level 8, 74 Castlereagh Street
Sydney, NSW 2000

A claim under this Cartier Warranty may be sent to Richemont Australia Pty Ltd at the address above, or as further specified in this Cartier Warranty.

Mandatory Statutory Rights: Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The Mandatory Statutory Rights apply only to products repaired/serviced in Australia and presented for guarantee intervention in Australia.

If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied or services provided, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the watch to Richemont Australia Pty Ltd, a Cartier boutique, Cartier authorized retailer or Cartier after-sales service center.

The below Cartier Repair Warranty gives you further benefits, which are in addition to your rights and remedies under the Australian Consumer Law and any other laws in relation to the services.

In Australia, the Cartier Repair Warranty is given by:

Richemont Australia Pty Ltd
Level 8 74 Castlereagh Street
Sydney, NSW 2001
Tel: 1.800.13.0000
Email: customerservice.oceania@cartier.com

And a claim under the Cartier Repair Warranty may be lodged in person at a Cartier Boutique or a Cartier authorized retailer in Australia, or sent to:

Richemont Australia Pty Ltd; Level 8, 74 Castlereagh Street; Sydney, NSW, 2001; and marked “FOR THE ATTENTION OF CS”; Tel: 1.800.13.0000; Email: customerservice.oceania@cartier.com

The Cartier Repair Warranty is totally independent of the Cartier Warranty for Australia or Limited Warranty given with your purchase.

Cartier Repair Warranty (only for watches, clocks, pens, lighters and eyewear):

Each intervention on your product is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months (for watches and clocks only: twenty-four (24) months), from the date of repair stated on your repair documents (The “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present CARTIER Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.

Your Cartier Repair Warranty is not a service contract and does not cover, notably:

For watches, clocks, pens, lighters and eyewear:

• Defects or damages resulting from misuse or negligence, or from accident;
• Defects or damages caused by improper use (knocks, dents, crushing etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier boutique, a Cartier authorized retailer or a Cartier after-sales service centre, or caused by the use of components and/or accessories other than those recommended by Cartier;
• Products where the serial number originally engraved on the product is removed or not clearly legible, or where any part of the original product or any original number has been removed, changed, altered, replaced, erased or defaced;
• Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the product.

For watches and/or clocks only:

• battery replacement whereas a complete service was recommended by Cartier;
• crushing to the case, crystal,
• bracelet or strap

Please note also that the Cartier Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.

In order to benefit from the Cartier Repair Warranty, you are required to present the service certificate duly completed, dated, stamped and signed by any Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre and/or the original intervention invoice and/or repair documents. Please be certain to retain your intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.

Only Cartier boutiques, Cartier authorized retailers or Cartier after-sales service centres are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier boutiques, Cartier authorized retailers or Cartier after-sales service centres, please consult the Cartier website www.cartier.com, or ask the Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre indicated in the booklet that accompanies your watch or indicated on your original intervention invoice and/or repair documents.

Should your creation following the intervention prove defective, you may obtain warranty service by bringing or sending the creation to your Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre, and, provided you have complied with this Cartier Repair Warranty, Cartier will, at its sole discretion, carry out the intervention again or perform a further intervention to remedy any defect on the first intervention.

The present Cartier Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier Repair Warranty does not interfere with such rights.

Please note that the present Cartier Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.