Watches

Cartier international warranty
Cartier guarantee for Australia
Cartier Repair Guarantee for Australia
Cartier International Repair Warranty
Cartier official pre-owned international limited warranty

Last update: February 2021

 

Mandatory Statutory Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

The Mandatory Statutory Rights apply only to watches purchased in Australia and presented for guarantee services in Australia.

 

If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the watches to Richemont Australia Pty Ltd, a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center.

Cartier Warranty in Australia:

This Cartier Warranty, which applies only to watches purchased and presented for warranty services in Australia, gives you further benefits, which are in addition to your rights under the Australian Consumer Law and any other laws in relation to the goods. Subject to your Mandatory Statutory Rights under the Australian Consumer Law and the following conditions, your Cartier watch is warranted for a period of twenty-four (24) months from the date of purchase stated on your original invoice (the “Warranty Period”). If your watch is returned during the Warranty Period, Cartier will, at its sole discretion, repair or replace, free of any charge, any component found to be defective by our technical services as a result of a manufacturing defect, subject to the exclusions mentioned hereunder. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier Warranty does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • watches where the serial number originally engraved on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the watch;
  • any defects resulting from the contact with water, if your water-resistant watch did not undergo the water-resistance tests required by Cartier each time the case was opened for any reason (including, for instance, replacement of a battery), or if your watch is not water-resistant.

 

Should your Cartier watch prove defective, you may obtain the benefit of your Cartier Warranty by bringing or sending your watch to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website www.au.cartier.com, or ask the Cartier Boutique or Cartier authorized retailer indicated in your sales documents. Only Cartier Boutiques, as well as Cartier authorized retailers and Cartier authorized after-sales service centers, are authorized to provide the Cartier Warranty service in accordance with Cartier’s instructions.

 

In order to benefit from this Cartier Warranty, you are invited to contact or visit a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sale service center, by presenting your Cartier Warranty duly activated at the time of your purchase by a Cartier Boutique or a Cartier authorized retailer. Please be certain to retain your Cartier Warranty at all times. Subject to your Mandatory Statutory Rights under the Australian Consumer Law, if you make a claim under this Cartier Warranty (instead of your Mandatory Statutory Rights) you may be responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

 

In Australia, this Cartier Warranty is provided by:

 

Richemont Australia Pty Ltd
Level 8, 74 Castlereagh Street
Sydney, NSW 2000

 

A claim under this Cartier Warranty may be sent to Richemont Australia Pty Ltd at the address above, or as further specified in this Cartier Warranty.

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Last update: March 2022

 

Mandatory Statutory Rights: Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

 

The Mandatory Statutory Rights apply only to products repaired/serviced in Australia and presented for guarantee intervention in Australia.

 

If you seek to rely on your Mandatory Statutory Rights under the Australian Consumer Law in relation to a defect in goods supplied or services provided, you may be entitled to recover any reasonably foreseeable loss or damage that results from the defect. This may include the costs associated with transporting the watch to Richemont Australia Pty Ltd, a Cartier boutique, Cartier authorized retailer or Cartier after-sales service center.

 

The below Cartier Repair Warranty gives you further benefits, which are in addition to your rights and remedies under the Australian Consumer Law and any other laws in relation to the services.

 

In Australia, the Cartier Repair Warranty is given by:

Richemont Australia Pty Ltd
Level 8, 74 Castlereagh Street
Sydney, NSW 2001
Tel: 1.800.13.0000
Email: customerservice.oceania@cartier.com

 

And a claim under the Cartier Repair Warranty may be lodged in person at a Cartier Boutique or a Cartier authorized retailer in Australia, or sent to:

Richemont Australia Pty Ltd; Level 8, 74 Castlereagh Street; Sydney, NSW, 2001; and marked “FOR THE ATTENTION OF CS”; Tel: 1.800.13.0000; Email: customerservice.oceania@cartier.com

 

The Cartier Repair Warranty is totally independent of the Cartier Warranty for Australia or Limited Warranty given with your purchase.

 

Cartier Repair Warranty (only for watches, clocks, pens, lighters and eyewear):

 

Each intervention on your product is performed in compliance with the highest standards of the art and is guaranteed during 12 months, (for watches only: 24 months), from the date of repair stated on your repair documents (The “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present CARTIER Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.

 

Your Cartier Repair Warranty is not a service contract and does not cover, notably:

 

For watches, clocks, pens, lighters and eyewear:

  • Defects or damages resulting from misuse or negligence, or from accident;
  • Defects or damages caused by improper use (knocks, dents, crushing etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier boutique, a Cartier authorized retailer or a Cartier after-sales service centre, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • Products where the serial number originally engraved on the product is removed or not clearly legible, or where any part of the original product or any original number has been removed, changed, altered, replaced, erased or defaced;
  • Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the product.

For watches and/or clocks only:

  • battery replacement whereas a complete service was recommended by Cartier;
  • crushing to the case, crystal,
  • bracelet or strap

Please note also that the Cartier Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.

 

In order to benefit from the Cartier Repair Warranty, you are required to present the service certificate duly completed, dated, stamped and signed by any Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre and/or the original intervention invoice and/or repair documents. Please be certain to retain your intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.

 

Only Cartier boutiques, Cartier authorized retailers or Cartier after-sales service centres are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier boutiques, Cartier authorized retailers or Cartier after-sales service centres, please consult the Cartier website www.cartier.com or ask the Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre indicated in the booklet that accompanies your watch or indicated on your original intervention invoice and/or repair documents.

 

Should your watch following the intervention prove defective, you may obtain warranty service by bringing or sending the watch to your Cartier boutique, Cartier authorized retailer or Cartier after-sales service centre, and, provided you have complied with this Cartier Repair Warranty, Cartier will, at its sole discretion, carry out the intervention again or perform a further intervention to remedy any defect on the first intervention.

 

The present Cartier Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier Repair Warranty does not interfere with such rights.

 

Please note that the present Cartier Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.

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Last update : November 2021

 

The following Cartier International Repair Warranty applies to Cartier Watches serviced by a Cartier Boutique, a Cartier authorized retailer or a Cartier after-sales service center or presented for warranty service in any country (excluding United States of America, Canada and Australia).

 

Each intervention on your watch is performed in compliance with the highest standards of the art and is guaranteed during twenty-four (24) months from the date of repair stated on your repair documents (the “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present Cartier International Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.

 

Your Cartier International Repair Warranty is not a service contract and does not cover, notably:

  • defects or damages resulting from misuse or negligence, or from accident,
  • defects or damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer or a Cartier after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • battery replacement whereas a complete service was recommended by Cartier;
  • watches where the serial number originally engraved on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the watch.

 

Please note also that the Cartier International Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.

 

In order to benefit from the Cartier International Repair Warranty, you are required to present the original intervention invoice and/or repair documents to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.

 

Only Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website www.cartier.com, or ask the Cartier Boutique, the Cartier authorized retailer or the Cartier authorized after-sales service center indicated on your original intervention invoice and/or repair documents.

 

The present Cartier International Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Warranty does not interfere with such rights.

 

This Cartier International Repair Warranty is totally independent of the Cartier International Warranty or Limited Warranty given with your purchase.

 

Please note that the present Cartier International Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.

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The present Cartier Official Pre-Owned International Limited Warranty applies to Cartier pre-owned genuine watches previously owned by a bona fide end-customer, only if manufactured by Cartier after January 1st, 2007, sold to you by a Cartier official pre-owned dealer (a “Pre-Owned Watch”), and presented for warranty service in any country, except the United States of America, Canada and Australia.

 

The Cartier Official Pre-Owned International Limited Warranty guarantees your Pre-Owned Watch from any refurbishment defect of the official pre-owned dealers for a period of twenty-four (24) months from the date of your purchase (the “Warranty Period”) subject to the following exclusions.

 

Your Cartier Official Pre-Owned International Limited Warranty does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer, a Cartier official pre-owned dealer or a Cartier authorized after-sales service center, or caused by the use of components, spare parts and/or accessories other than those recommended by Cartier;
  • Pre-Owned Watches where the serial number originally engraved on the Pre-Owned Watch case is removed or not clearly legible, or where any part of the original Pre-Owned Watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the Pre-Owned Watch;


If your Pre-Owned Watch is returned during the Warranty Period, Cartier shall, at its sole discretion, repair your Pre-Owned Watch free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

 

In order to benefit from this Cartier Official Pre-Owned International Limited Warranty, you are invited to contact or visit a Cartier Boutique, a Cartier authorized retailer, a Cartier official pre-owned dealer or a Cartier authorized after-sales service center, by presenting your Cartier Official Pre-Owned International Limited Warranty duly activated at the time of your purchase by a Cartier official pre-owned dealer. You are therefore required to retain your Cartier Official Pre-Owned International Limited Warranty. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

 

Only Cartier Boutiques, Cartier authorized retailers, Cartier official pre-owned dealers and Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers, Cartier official pre-owned dealers and Cartier authorized after-sales service centers, please consult the Cartier website at www.cartier.com, or ask the Cartier Boutique, the Cartier authorized retailer or the Cartier official pre-owned dealer indicated in your sales documents.

 

This Cartier Official Pre-Owned International Limited Warranty does not affect any other rights you may have under the applicable national legislation. Such rights may vary from one country, state, province or territory to another.

 

Your Cartier Official Pre-Owned International Limited Warranty shall in no event be considered as a guarantee or certificate of authenticity.

 

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