These Conditions of Sale apply to any sales of products or services that you may order from our Selling Entity (as defined below):
 

1. using our website and any associated mobile or digital application that refer to these Conditions of Sale (together, the “Platforms”); 
 

2. by contacting our client relations center (the “Client Relations Center”); or
 

3. by using Pay-by-Link at an event, in our boutiques or by e-mail or telephone via our boutiques (“Remote Boutique”)
 

(together the “Sales Channels”). 
 

Sales concluded in person through physical points of sale in our retail boutiques (not using Pay-by-Link) and third parties (such as authorised distributors) are NOT subject to these Conditions of Sale.
 

The Selling Entity ("we", "us" and "our") depends on where we will deliver the products or services to you.
 

For purchases with delivery to addresses in:
 

Austria – Richemont Northern Europe GmbH – Austria Branch with its registered offices at Kohlmarkt 1, 1010, Vienna, Austria. Our VAT number is ATU44737308.
 

Belgium – RLG Europe (Belgium Branch) has its registered offices at Waterloolaan 54, 1000 Brussels, Belgium. Our VAT number is BE0875624542.
 

Czech Republic – Richemont Northern Europe GmbH, organizační složka has its registered offices at Praha 1, Staré Město, Pařížská 934/2, PSČ 11000, Prague, Czech Republic. Our VAT number is CZ24761435.
 

Denmark – RLG Denmark filial af RLG Europe B.V., Holland has its registered offices at Østergade 3, Copenhagen, Denmark. 1100. Our VAT number is DK40018638.
 

France – Société Cartier has its registered offices at 10 Cité du Retiro, 75008, Paris. Our VAT number is TVA CEE FR 36 775 658 859.
 

Germany – Richemont Northern Europe GmbH has its registered offices at Landsberger Str. 302-306, 80687 Munich, Germany. Our VAT number is DE 129 311 406.
 

Italy – Richemont Italia S.p.A. has its registered offices at Via Benigno Crespi 26, 20159, Milan, Italy. Our VAT number is IT01649000153.
 

Luxembourg – Richemont International Holding S.A. has its registered offices at 35 boulevard Prince Henri, L-1724, Luxembourg. Our VAT number is 19972209115.
 

Netherlands – RLG Europe B.V. has its registered offices at Herengracht 436, 1017 BZ, Amsterdam, Netherlands. Our VAT number is NL001468583B01.
 

Sweden – RLG Europe B.V. Sweden Filial has its registered offices at Smalandsgatan 10, 111 46, Stockholm, Sweden. Our VAT number is SE516411164201.
 

Switzerland – Richemont Suisse S.A. has its registered offices at 9, route des Biches, 1752 Villars-sur-Glâne, Switzerland. Our VAT number is CHE-102.738.465.
 

United Kingdom – Cartier Limited has its registered offices at 15 Hill Street, London W1J 5QT, UK. Our VAT number is GB 238 5603 54. 
 

All other countries to which we ship in accordance with our Shipping Policy: 
 

For Platform and Client Relations Center sales: RLG Europe BV, Amsterdam (NL), Swiss Branch, Villars-sur-Glâne, has its registered offices at 9 Route des Biches, CH-1752 Villars-sur-Glâne 2, Switzerland. Our VAT number is CHE-114.784.839.
 

For Remote Boutique sales: the Selling Entity will be indicated on your invoice and will depend on the country where the Remote Boutique is located.
 

By placing an order, you agree to be bound by the Terms of Use and Privacy Policy (and Cookie Policy) which you can find on the Platforms.
 

You will need to read and agree to these Conditions of Sale to be able to place an order through our Sales Channels. 

We may change these Conditions of Sale from time to time and the latest version will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders made from that date. 

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may order products through the Sales Channels. 
 

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

The buyer who will acquire the product confirms that the funds used for the order are from legitimate sources and that neither you nor any beneficiary are on sanctions lists or residents of a sanctioned country. To comply with anti-money laundering (“AML”) laws, you may be required to provide personal information for verification purposes. It is your responsibility to provide accurate and up-to-date information. Failure to comply with any AML requirements may result in your order being rejected or us not providing future products or services to you. You consent to our collection, processing and retention of your personal information for AML compliance, in accordance with our Privacy Policy (available on the Platforms) and applicable data protection laws.

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products or services that cannot be added to the shopping cart are not available for sale via the Platforms at this time. The Client Relations Center or Remote Boutique (as applicable) can provide more information about these products or services. 
 

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any time, without prior notice, orders exceeding a certain number of authorised products. 

The order process of the Platforms involves adding items to a shopping cart (availability not guaranteed until order confirmation), proceeding to checkout as a guest or registered user, reviewing and confirming your order details (including delivery, personal and payment information), and finally placing the order. For guest orders, we may still create an account on our internal systems to record your purchase(s).
 

In the case of an order being placed through the Client Relations Center or Remote Boutique, our ambassador will guide you through the steps above and verbally ask you to confirm the details of your order.
 

We will refuse, cancel and terminate orders at any time if we have reasonable grounds. For example, if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; (ii) the import of product activities which we have not intended; or (iii) have otherwise violated these Conditions of Sale.  
 

For purchases with delivery to addresses in France: In accordance with article L.223-2 of the Consumer Code, we inform you that you are entitled to subscribe to the “Bloctel” list of opposition to canvassing, a practice to which we have no recourse. For more information about how we process your personal information, please refer to our Privacy Policy (available on the Platforms).

Personalisation services (for example, engraving or hot-stamping) may be available on a selection of products. 
 

We will refuse acceptance of any order for personalised products that contain language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalising products is correct.
 

Orders for personalised products or products made to your bespoke specifications cannot be cancelled and cannot be returned to us for exchange or refund (except where defective), and are considered final upon receipt of a written Acknowledgement of Order. This does not affect your consumer rights under the law.

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center or Remote Boutique include sales taxes/VAT but exclude shipping costs and other taxes unless otherwise stated. 
 

The final price in applicable currency and including sales or other taxes, and any shipping costs, will be displayed in your shopping cart or confirmed to you after you enter or confirm your delivery address and select your shipping options.  
 

We may offer a VAT refund mechanism if you decide to have the products delivered in certain countries of the European Union and, no longer than thirty (30) days afterwards, export them outside the European Union upon certain conditions. Such mechanism will not be available to European Economic Area customers. We may offer a VAT refund mechanism if you decide to have the products delivered in Switzerland and, no longer than thirty (30) days afterwards, export them outside Switzerland upon certain conditions. For details about VAT refund mechanisms, please contact us via phone. Please note, VAT refunds enquiries must be processed on the date of purchase through our phone channels.
 

We reserve the right to modify prices and delivery costs at any time without prior notice. The price of a product or service and delivery costs indicated at the time when we provide you with a Confirmation of Order & Shipment will be honoured by us unless the product or service has been incorrectly priced in error. 
 

We take reasonable care that the prices of products or services and delivery costs are correct at the time when the relevant information was entered into the Platform or communicated to you via the Client Relations Center or Remote Boutique. However, despite our reasonable efforts, some of the products or services offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products or services for which you place an order or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product or service and refund you any sums you have paid. 
 

Please note that changes to applicable law between the date on which your order is placed and the date on which you are sent a written Confirmation of Order & Shipment may result in changes to the taxes, duties or tariffs associated with your order. If the resulting change is an increase in what you are charged, we will contact you and ask that you reconfirm your order. 

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.
 

All payment card holders are subject to validation check and authorisation by the card issuer. 
 

Other payment methods may also be subject to validation checks and authorisation by the payment system providers. You expressly authorise us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including, but not limited to, your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorisation and to authorise individual purchase transactions. 
 

Where we offer partial or full prepayment as an advance payment method to reserve or pre-order a product or service, the prepayment amount will be disclosed in writing with your order and taken immediately following the placement of your order. We will reserve your product or service for the period specified in your order, after which we reserve the right to sell the reserved product or service. Where you use a payment card or any instant or early capture payment solution offered on the Platforms as a payment method, the full amount of your purchase may be taken immediately or blocked on your payment method following the placement of your order. 
 

Prepayment shall not impact any of your legal rights under these Conditions of Sale. Once your order is shipped, you will be sent a Confirmation of Order and Shipment e-mail. If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay. 
 

We may accept bank wire transfer for orders placed by telephone or as otherwise arranged directly with us, and such orders are subject to an order approval process. We do not charge a fee for bank wire transfers: however, some financial institutions may charge a fee for using a bank wire transfer. The order will not be processed until the payment has been received and confirmed by us by e-mail. Please be advised that payments by wire transfer require additional processing through our ambassador and that there might be an additional waiting period before a product or service can be released depending on the value of the product or service ordered. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.
 

Klarna
 

In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we may offer you the following payment options in specific countries. Payment is to be made to Klarna:
 

- Pay Later 30

- Pay in 3 instalments

Terms specific to the relevant country of purchase and each relevant product or service (where applicable) apply as follows:

• Austria: General information here and privacy policy. Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Credit subject to status. T&Cs apply.
   

• Denmark: General information here and privacy policy. T&Cs apply.
   

• Germany: General information here and privacy policy. Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Credit subject to status. T&Cs apply.
   

• Sweden: General information here and privacy policy. Pay in 30 days allows a consumer to get up to thirty (30) days to pay after purchase. This product is completely interest-free. A reminder fee will apply according to the T&Cs.
   

• Switzerland: General information here and privacy policy. Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Credit subject to status. T&Cs apply.
   

• Finland: General information here and privacy policy. Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Credit subject to status. T&Cs apply.
   

• Belgium: General information here and privacy policy. T&Cs apply.
   

• United Kingdom: General information here and privacy policy. Cartier Limited is not a lender and acts only as an introducer. Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Klarna's Pay in 30 days and Pay in 3 instalments credit agreements are not regulated by the FCA. 18+, UK residents only. No interest, no fees when you pay on time. Credit subject to status. T&Cs apply.
   

• The Netherlands: General information here and privacy policy.

Once your order is placed you will receive a written Acknowledgement of Order (confirming the details of your order, the order reference number and these Conditions of Sale). This Acknowledgement of Order is not an acceptance of your order. 

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract. You also will receive an invoice by e-mail. If you have chosen to collect your order in a boutique, the invoice will be shared by e-mail after collection.
 

We reserve the right not to accept your order for any reason at our discretion. Such non-acceptance may result, for example, from the fact that the product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility above.

We do not ship to certain addresses, such as hotels, military, certain restricted areas, pick-up points, freight forwarders or PO boxes. Boutique pick-up may be offered, free of charge, to certain locations. We will inform you when the product is ready for pick-up at the boutique. Only the person who placed the order is authorised to collect the purchased item. To collect your order, you will be required to present a valid photo ID (passport, driving licence or ID card) and your order collection e-mail. The name on the ID must match the name on the order.
 

If you order several products, we will ship the order only once all products are available (unless we communicate to you that there will be partial shipments).

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example bespoke or personalised products.
 

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order and payment processing.
 

Our designated carrier may require a signature by you, or an adult at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or an adult at the delivery address) is evidence of delivery and fulfilment of the sales contract by us and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and may request an ID check for verification purposes at the time of delivery for certain categories of products.
 

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact us to cancel the relevant order and we will refund you any payments made for any products which you have not received as your sole remedy.  

This Return and Exchanges Policy details your options on how you can cancel a contract with us, how you can return your purchase and your rights in relation to obtaining a refund or exchange.


(a) Return Period/Right to Cancel or Withdraw
 

You have the right to cancel the contract created by our written Confirmation of Order & Shipment without giving any reason 30 days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. If you are a customer based in the European Union, the United Kingdom or the European Economic Area and have made a purchase via the Sales Channels, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to provide notice of withdrawal before the withdrawal period has expired. 
  

To cancel or withdraw from the contract and return your product(s), you can contact our Client Relations Center, or you can send us in writing an unequivocal statement such as a letter or e-mail using the contact details below. Alternatively, you may cancel using the Model Withdrawal Form set out as an appendix to these Conditions of Sale. 


(b) Condition of Returned Products
 

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. 
 

All returns will be subject to strict Quality Control (“QC”) by us. If the products do not meet QC standards or these Conditions of Sale, we will refuse the return and the products will be returned to you at your cost. 


(c) Products You Cannot Return or Exchange
 

Orders for products that have been personalised in any way or otherwise made for you with bespoke specifications cannot be cancelled or withdrawn and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or hot-stamped. 
 

Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned or exchanged.
 

Please note, all fragrance, cosmetics and aerosols and other personal care products are final sale and may not be returned or exchanged whether opened or unopened.
 

The exclusions in this paragraph do not impact on your statutory rights if the products received are faulty or damaged.


(d) Return Process
 

Only products purchased through the Platforms or our Client Relations Center can be returned to us using the process set out below, including those delivered via boutique pick-up.
 

In some countries, you may return or exchange your product purchased through the Platforms or through our Client Relations Center in selected boutiques within the country of delivery. Contact our Client Relations Center for more information.   
 

Products purchased in a Boutique or Remote Boutique CANNOT be returned using the process below and must be returned in a Boutique within the country of purchase. 
 

To return a product to us:  

(i) Ensure that the product you wish to return or exchange meets all the conditions set out in these Conditions of Sales;
(ii) In some countries, the return process can be initiated through the Platforms. Follow the weblink or QR code provided on the instruction card included in the delivery parcel. Elsewhere, call the Client Relations Center, which will register and arrange the return or exchange. You may be asked at this stage to provide information about the product for us to make a first assessment of its condition (see above);
(iii) We will ask you to fill out the required information and sign the return and exchange form that was enclosed with your product delivery; 
(iv) You must include in the delivery package the completed return form along with the product, all its accessories, any free items you received as part of your order, the service guide, the warranty card and all other documents, in their original box; 
(v) You must seal the delivery package and affix the provided pre-paid label; and
(vi) You may choose (a) to use our pick-up service and agree on a pick-up date with our logistics partner; or (b) a parcel drop-off at any of our logistics partner’s network locations within the eligible return period.  
 

You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only products received by us will be eligible for a refund or exchange. If you decide to use a different logistics partner than the one provided by us, the risk of loss or damage to the product during transit shall remain with you until the product is in our possession.

(e) Refunds 
 

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return or exchange a product, please contact us to discuss your options.
 

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by us. Initial shipping charges (if any) will be refunded, except where you had originally opted for a non-standard delivery, in which case the supplemental costs will be non-refundable. 
 

For purchases with delivery to addresses in countries where we offer in-boutique returns: If you are returning a product purchased via the Sales Channels to a selected retail boutique which is in the same country as your delivery address, you will be refunded using the same means of payment as used by you when purchasing the product. As an alternative to receiving a refund, you can at your choice receive merchandise credit. Boutique merchandise credits can only be used in selected retail boutiques in the same country as your delivery address. 

(f) Exchanges
 

You may return a product purchased through the Sales Channels for exchange with another product, provided that the return complies with these Conditions of Sale. 
 

Should a product be returned to us for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference. If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
 

For purchases with delivery to addresses in countries where we offer in-boutique exchanges: Should a product be returned for exchange to a selected retail boutique which is in the same country as your delivery address for exchange with a less expensive product, you will be refunded the price difference using the same means of payment as used by you when purchasing the product. As an alternative to receiving a refund, you can at your choice receive merchandise credit. Boutique merchandise credits can only be used in selected retail boutiques in the same country as your delivery address.  

We offer services and repairs for products purchased through the Sales Channels via our boutiques. Services or repairs requests can be initiated via our Platforms in certain countries only. 

This section is not applicable for purchases with delivery to addresses in France: Selected products are covered by our applicable limited international warranty or guarantee. If you wish to repair a product covered by a limited international warranty or guarantee, please refer to the applicable limited international warranty or guarantee. 
 

For limited international warranty or guarantee inquiries relating to a product ordered through the Sales Channels, please contact us.
 

As a consumer, you may have legal rights under the applicable law governing the sale of consumer goods: those legal rights are not affected by these Conditions of Sale or a limited warranty or guarantee.
 

For purchases with delivery to addresses in the United Kingdom only: For information on your consumer rights regarding faulty goods, please review the Consumer Rights Act 2015. 
 

For purchases with delivery to addresses in France: We ensure that the legal guarantees of conformity as well as those relating to any hidden defects relating to the item sold are respected, from which you could benefit under the French Consumer Code (articles L 217-3 to L217-20) and the French Civil Code (articles 1641 to 1649). 
 

The legal guarantee of conformity applies independently of any other commercial guarantee granted to you.
 

In accordance with the article D211-2 of the French Consumer Code, we wish to draw to your attention to the following legal provisions:
 

« The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
 

« When the contract of sale of the goods provides for the supply of digital content or a digital service continuously for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of appearance of the latter.
 

« The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the good.
 

« The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of the consumer’s request, free of charge and without major inconvenience for the consumer.
 

« If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
 

« If the consumer requests the repair of the good, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.
 

« The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being reimbursed in full against return of the goods, if: 
 

1° The professional refuses to repair or replace the good; 
 

2° The repair or replacement of the goods takes place after a period of thirty days; 
 

3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer bears the cost of taking back or removing the non-compliant good, or if they bear the cost of installing the repaired good or replacement; 
 

4° The non-conformity of the good persists despite the seller's attempt to bring it into conformity which has remained unsuccessful.
 

« The consumer is also entitled to a reduction in the price of the goods or to the resolution of the contract when the lack of conformity is so serious that it justifies the reduction of the price or the resolution of the contract being immediate. The consumer is then not required to request the repair or replacement of the good beforehand.
 

« The consumer is not entitled to rescind the sale if the lack of conformity is minor. 
 

« Any period of immobilisation of the good for its repair or its replacement suspends the guarantee which remained to run until the delivery of the restored good.
 

« The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.
 

« A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which may be increased up to 10% of the average annual turnover. (article L. 241-5 of the Consumer Code).
 

« The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the property is kept or to a full refund against return of the property. »
 

If you have any questions regarding the legal guarantees and their application, please contact us using the following addresses or number(s):


Contact us
 

+33 142184383

We try to ensure that any information provided, including product descriptions, dimensions and colours, is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability or completeness of such information. In particular, any product description and information concerning the weight of precious materials, number of stones and carats, product dimensions etc., is provided as an indication only and may vary slightly.

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products or services and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice
.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages, shall in no event exceed the one hundred per cent (100%) of the price of the product(s) or service(s) in your order.

If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable.
 

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
 

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
 

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach. 
 

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the product.

These Conditions of Sale shall be governed by and construed in accordance with the laws of the country in which the applicable Selling Entity has its registered office, without reference to conflict of laws provision. Where the applicable laws are different from the mandatory consumer laws in your own country, we will afford you with similar protection.
 

You may bring proceedings against us either in the courts of the country in which the applicable Selling Entity has its registered office or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.
 

Without any restriction to bringing proceedings before a court, we will first make reasonable efforts with you for a period of thirty (30) days to resolve any dispute amicably.
 

For purchases with delivery to addresses in Belgium: You can also use the dispute resolution service provided through the Consumer Ombudsman Service (North Gate II, Boulevard du Roi Albert II 8 Bus 1 1000 Brussels, tel: 02 702 52 00, contact@consumentenombudsdienst.be, www.consumentenombudsdienst.be/nl). 
 

For purchases with delivery to addresses in France: In accordance with Article L. 612-1 of the French Consumer Code, you can use the service of the Association of European Mediators to which we report free of charge, either via the Internet: https://www.mediationconso-ame.com, by completing the form dedicated for this purpose accompanied by the documents supporting your request, or by post: AME Conso, 11 place Dauphine - 75001 PARIS.

Contact Us

- To (i) For purchases with delivery to addresses in the United Kingdom: Richemont UK c/o Regency Shipping Ltd, Unit 15 Trident Industrial Estate, Blackthorne Road, Colnbrook, Slough SL3 0AX, United Kingdom; (ii) For purchases with delivery address in Switzerland: Richemont Suisse SA, Route des Biches 9, 1752 Villars-sur-Glâne, Switzerland and (iii) For purchases with delivery address outside the United Kingdom: Client Relations Center, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods 

(*)/for the provision of the following service (*),

- Ordered on (*)/received on (*),

- Name of consumer(s),

- Address of consumer(s),

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate