HELP
SHIPPING & DELIVERY
Delivery lead times and fees vary depending on the country of delivery and purchase. You can check the estimated delivery time in the checkout page while processing your order online. Please note that this is an estimate and not a guarantee.
Please note that personalisation services (engraving, embossing, or bracelet adjustments) or involving limited stock creations may require additional time before dispatch.
 
These timeframes apply to both home delivery.
Personalisation services (engraving, embossing, or bracelet adjustments) will require an additional lead-time before dispatch. Also, limited stock on a creation and products that require a CITES certificate might be subject to longer lead times. CITES certificates are needed to import protected products by CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora).
You will see a notification in your Shopping Bag if you have added one of these products to your order.
 
Please note that due to transport restrictions, we are unable to ship pressurised or flammable items by air. As a result, orders containing fragrance will be delivered via our standard shipping option only.
You can check the estimated delivery time on the checkout page while processing your order online. Please note that this is an estimate and not a guarantee.
 
If you have a Cartier account you can track your order online.
Cartier offers secure complimentary shipping worldwide.
Please see the list of concerned countries below:
- Europe: Albania,  Austria, Belgium,  Bulgaria,  Croatia,  Cyprus, Czech Republic,  Denmark,  Estonia,  Finland,  France,  Germany,  Greece,  Hungary,  Iceland,  Ireland,  Israel,  Italy,  Latvia, Lithuania,  Luxembourg,  Malta,  Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Switzerland, Sweden, United Kingdom. 
 
- South America: Aruba, Bahamas, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela
 
 
- Asia: Thailand, Malaysia, Japan, China, Hong Kong, South Korea
 
- Asia/Pacific: Singapore, Australia
 
 
- Middle East: United Arab Emirates, Saudi Arabia
 
 
- North America: United States, Canada
 
Please note that we do NOT ship to the following countries/territories:
 
- Spain: Canary islands, Ceuta, Melilla
- Danemark: Groenland, Iles Féroé
- Portugal: Madeira, Azores
- United Kingdom: Isle of Man, Jersey, Gibraltar, Guernsey, British Virgin islands
- Finland: Aland
- Italy: Livigno, Campione d'Italia, Vatican, San Marino
- Germany: Büsingen am Hochrhein, Heligoland
- French DOM-TOM (Guadeloupe, Guyane, La Réunion, Martinique ... etc.)
- Liechtenstein
Cartier does not deliver to P.O. boxes.
If you would like to ship to another country/region, please choose your location.
All Cartier creations purchased through the Europe e-Boutique are delivered in the traditional Cartier red box. All items are then carefully wrapped and placed in specially protected packaging for delivery. A Cartier shopping bag is also enclosed with the package.
You may use any residential or workplace address where the carrier can hand over the parcel personally. This does not include a military address, certain restricted areas, pick-up points, hotels or PO boxes.
In addition, delivery restrictions may apply for orders that include Perfumes.
Please Contact Us if you are not certain that we can ship Perfumes to your address.
We are unable to ship a single order to multiple addresses. If you are ordering more than one item, we suggest you place a separate order for each purchase.