You have the right to cancel the contract created by our written order confirmation without giving any reason 30 days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.

To cancel the contract and return your product(s), you can contact our Client Relations Center and follow the instructions that will be given to you

Cartier Client Relations Centre
800 032 1180
Send an e-mail

You may return or exchange an item purchased online or through phone sales by:

Contacting our Client Relations Centre on 800 CARTIER (800 032 1180) or by email at customerservice.me@cartier.com who will be able to support you. A complimentary pick-up service will be provided to return your creation.

Visiting any of our boutiques in the UAE. All locations can be found in our "Find a Boutique" section.

If you purchased an item in a boutique, you may return or exchange it in a boutique of your choice in the UAE. Please note that items purchased in the boutique cannot be returned or exchanged via our pick-up service through our Cartier Client Relations Centre.

All returns and exchanges are subject to a quality check by our teams. The creation must be in pristine condition, within 30 days of purchase and returned with original certificate, warranty card and packaging. Personalised creations cannot be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Conditions of Sale or Contact us.

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Cartier box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.

Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned to us.

Cosmetic products that have been opened or for which their original seal has been removed cannot be returned to us. Cosmetic products must be returned unused, unopened and with their original seal otherwise we will not accept them.

Please note, fragrance and aerosols are final sale and may not be returned.

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale.

Our guidance is that your refund will be processed within 15 working days, however this is depending on your bank. In the event of needing a follow up, please contact your bank for further support.

You may return or exchange an item purchased online or through phone sales by:

Contacting our Client Relations Centre on 800 CARTIER (800 032 1180) or by email at customerservice.me@cartier.com who will be able to support you. A complimentary pick-up service will be provided to return your creation.

Visiting any of our boutiques in the UAE. All locations can be found in our "Find a Boutique" section.

If you purchased an item in a boutique, you may return or exchange it in a boutique of your choice in the UAE. Please note that items purchased in the boutique cannot be returned or exchanged via our pick-up service through our Cartier Client Relations Centre.

All returns and exchanges are subject to a quality check by our teams. The creation must be in pristine condition, within 30 days of purchase and returned with original certificate, warranty card and packaging. Personalised creations cannot be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Conditions of Sale or Contact us.