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Timing

Cartier allows a client or gift recipient to return or exchange Cartier creations purchased from Cartier within thirty (30) days of receipt of the creation. 

Location

Creations purchased online or over the phone through the Cartier Client Relations Center may be returned or exchanged through the Client Relationos Center. While Cartier boutiques can facilitate the return of online and phone purchases, creations purchased in Cartier boutiques may only be returned or exchanged in the orignal boutique of purchase.

Conditions

All Cartier creations must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

•  It is not possible to return or exchange creations that have been engraved, embossed, modified, or personalised.
•  Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.
• The returned or exchanged creation must belong to a current collection; we can not exchange discontinued pieces.

For more information, please read our Return & Exchange Policy page as well as our Conditions of Sale or contact Cartier Client Services.

Should you wish to return or exchange your Cartier.com or Client Relations Center purchase, you may either visit a Cartier boutique or complete the return or exchange by mail via our Client Relations Center using the steps below:

1. Contact the Cartier Client Relations Center to receive your unique return authorisation number, which must be noted on the return form included in the original shipment.

2. Prior to placing your creation in the box, ensure that any clasps or parts are secured and the piece will not have any friction during transit.

3. Close your Cartier red box. Place your red box and other packaging within the white shipping box in the same setup as it was when you received it. If the outmost white shipping box is damaged, you may use your own.

4. Close the white shipping box. For security purposes, please ensure that the box is not marked with any insight as to what is inside. For example, do not write anything relating to Cartier on the box.

5. Use the provided DHL return shipping label and, with the assistance from our client services team, organise a DHL courier collection. We recommend keeping the tracking information for your visibility.

Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.)  If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.

For more information, please read our Return & Exchange Policy page and Conditions of Sale. Should you have any other questions, please contact the Cartier Client Relations Center.

Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take five to seven business days for your refund or exchange to be fully processed. Please note that this estimate may be extended during elevated holiday or gifting seasons.

For more information on our returns policy, please refer to our Conditions of Sale.

You are welcome to visit a Cartier boutique within the same country of your original purchase to exchange or refund your online and phone purchases.

Creations purchased in Australian Cartier boutiques may be returned for a refund, exchange, or merchandise credit within 30 days of purchase. All returns and exchanges must meet the conditions for return and belong to a current collection, as we do not exchange discontinued pieces.

Refunds will be issued to the original purchaser via original method of payment. Purchases made with cash in the boutique will be returned via bank transfer.

Visit our Find A Boutique page to find more information on your boutique, including store hours and location. For a timely and optimal return or exchange experience, we recommend booking a boutique appointment prior to your visit.

You may choose to exchange or return an item that was purchased and gifted to you using our return and exchange methods. Please note that we are unable to provide merchandise credit for online and phone purchases. For merchandise credits, please process your return or exchange in a Cartier boutique. Any refunded amount, including any remaining balance in the case of an exchange, will be automatically reimbursed to the original purchaser.

Any protective materials such as casings are there to ensure your Cartier purchase remains in a condition eligible for return or exchange. If you have removed any protective materials, the creation must still be in a pristine, unworn condition to qualify under the return and exchange policy. We are unable to accept any return if the product shows signs of wear, including scratches.

Cartier allows earrings in pristine, unworn condition to be returned or exchanged, subject to our Return/Exchange Policy and Conditions of Sale.

Please note that you may request a service to adapt the model and the size of the clasp of your earrings to ensure maximum comfort. The first earring clasp adjustment service is complimentary.

Only items purchased through the Australia e-Boutique may be returned or exchanged through the Australia e-Boutique. To return an order that was purchased another country, please contact the Cartier Client Relations Center that is local to the original country of purchase.