Jewellery adjust or repair
Because it is precious and you are attached to it, your jewellery creation deserves our utmost attention. By entrusting it to Cartier, you will be preserving its shine and longevity.
HOW TO REQUEST A REPAIR?
For the repair or maintenance of your Cartier creation, we are pleased to offer you the option to maintain your creation in the Cartier boutique of your choice.
Cartier's master watchmakers and jewellers will take care of your piece thanks to their universally recognised expertise and know-how.
You can also have your creation repaired from the comfort of your home. Please contact our ambassadors to find out about our e-repair solution.
The services listed below are intended to maintain and personalise your creations.
In the majority of cases they are carried out in our boutique.
All of these services are offered by the Maison.
Has your jewellery creation lost its shine or has its surface become scratched? The shining service allows Cartier to restore your creation's original shine and to remove all superficial scratches. It includes a diagnosis, buffing, cleaning and a technical and aesthetical check of your creation. If necessary, a rhodium-finishing bath will be carried out to restore your white gold creation.
Shining service: complimentary
The engraving service enables you to personalise your Cartier creation by having either a name, phrase or date (in several languages) or a symbol or design engraved on it (subject to technical constraints and the space available).
Engraving service: complimentary
According to the season and your wishes, Cartier is pleased to offer you the replacement of your cord with a new one in the colour of your choice.
Cord replacement service: complimentary
This service allows you to increase or reduce the size of your bracelet, necklace or ring, or to replace the clasp of your earrings, subject to technical feasibility, without altering the aesthetics or original shape.
Carried out by Cartier specialist jewellers, this service includes several steps:
diagnosis: Cartier’s jewellers take the time to examine your creation to identify the tasks that need to be performed.
re-sizing: we will suggest the most suitable method to adjust the size of your creation according to its shape.
polishing: this stage requires particular expertise to avoid distorting your jewellery piece. The Cartier jewellers will follow a series of steps to achieve a final result that meets Cartier’s requirements: a “mirror-polished” look.
cleaning: if your jewellery creation permits it, it will be immersed in an ultrasonic tank.
rhodium finishing, if necessary: white gold and platinum can be rhodium-finished to enhance the creation’s whiteness and brilliance. Before polishing, the remaining layer of rhodium is removed. After polishing, the creation is immersed in a rhodium bath.
The jeweller then carries out a final check to ensure that your creation meets Cartier’s strict quality requirements.
The first re-sizing and clasp replacement is complimentary, and 180 € after that.
The length of your necklace can be adjusted by increasing or reducing the chain by a maximum of 4 cm. This service is not available for paved creations.
Necklace re-sizing service: complimentary the first time, then 180 €
The length of your bracelet can be adjusted by increasing or reducing the chain by a maximum of 2 cm. This service is not available for paved creations.
Bracelet re-sizing service: complimentary the first time, then 180 €
The size of your ring can be increased or reduced subject to technical feasibility. This service is not available for paved creations.
Ring re-sizing service: complimentary the first time, then 180 €
Earring Clasp Adjustment
The model and the size of the clasp of your earrings can be adapted to ensure maximum comfort.
Earring clasp adjustment service: complimentary the first time, then 180 €
These different services are intended to preserve your creation over time, allowing it to be maintained, as closely as possible, to its original state.
Whatever the service requested, each of the listed interventions will be carried out to ensure the integrity of your creation.
Regardless of the number of interventions required per service, the price will be 180 € (any replacement components will be invoiced separately).
Repair or replacement of a component
Has an element of your Cartier creation been damaged or lost? A new component can be added or replaced. This part is invoiced in addition to the price of the service.
Component repair or replacement service: 180 € + price of the component
If your Cartier creation is distorted, our reshaping service will restore its original shape.
Reshaping service: 180 €
Clasp or link repair
If the clasp or link of your Cartier creation is damaged, we recommend that you have it repaired to avoid losing it. This service involves various meticulous and delicate operations that will be carried out by Cartier jewellers.
Clasp or link repair service: 180 € (replacement components required will be invoiced separately).
Has the surface of your jewellery piece become scratched? A polishing service can be carried out by Cartier jewellers and polishers, involving several meticulous and delicate operations. We recommend that you do not carry out more than three polishing services throughout the lifetime of your creation, to preserve its shape.
Polishing service: 180 €
Has a stone or pearl on your jewellery piece been damaged? Would you like to replace it? The stone or pearl replacement service will fulfil your request thanks to various meticulous and delicate operations carried out by Cartier jewellers. The stones and pearls are not included in the replacement service and will be invoiced separately.
Stone/pearl replacement service: 180 € + price of the stone/pearl
Restoration or reproduction occurs when the piece is badly damaged and repair is not possible.
A restoration diagnosis will be carried out in order to restore (a highly complex production process requiring rare know-how) or reproduction of the piece if the former is not possible.
These services are carried out upon request.
This service makes it possible to proceed with the restoration or repair of a creation requiring specific materials, as well as very rare skills or know-how.
Restoration service: price upon request
If your creation is composed of two parts, one of which has been lost, the pairing service will allow the production of a new 'partner' piece.
Pairing Service: price upon request
If your piece is extremely worn or damaged, or if it cannot be re-sized, you can consult the reproduction service. It may be possible to produce a new piece. The number engraved on the new piece will be the same as the one on the original piece.
Reproduction service: upon request
ALL JEWELLERY SERVICES
Because it is precious, your jewellery creation deserves our full attention. Discover our available jewellery services to allow you to take the greatest care of it.
- Replacing cords
- Sizing of necklace chains (up to 4cms)
- Sizing of bracelet chains (up to 2cms)
- Sizing of bands
- Adjustment of the earring system
Complimentary the first time then 180 €
- Link and clasp repair
- Setting maintenance, stone replacement
- Adding or exchanging a component
180 € excluding chargeable components