WATCHMAKING SERVICES OFFERED AT CARTIER
Since 1847, Cartier has embodied a tradition of excellence, truly committing itself to its creations as well as its expertise and quality of service. This commitment is fuelled by a desire to constantly improve client satisfaction and to offer the highest in added value, to inspire wonder and allow clients to enjoy their Cartier creations for a long time.
Cartier launched Cartier Care in 2019 with the intention of enhancing the durability of its creations, starting with its watches. All owners of Cartier watches are now invited to register their creations on the Cartier Care platform, which provides them with access to customised services and communications. All Cartier watches are sold with a 2 year international warranty, and clients who register for Cartier Care will benefit from an additional 6 years. This warranty includes a full service, water-resistance check, battery replacement and metal bracelet repair, according to the expiry dates determined by the Maison.
The innovative Cartier Care platform allows the Maison to build a personalised and enduring relationship with its clients and to look after them by offering many other services. Although currently dedicated to watches, Cartier Care plans to expand in order to cover other categories of the Maison’s products.
Several personalisation services are available to make Cartier creations even more unique. These options are all offered free of charge to our clients.
Standard engraving is available to inscribe a message, initials or a date on the back of a watch or under the crown cover (Pasha).
Maintenance / Restoration
Cartier is committed to providing a maintenance service which allows clients to continue wearing their creations year after year and to benefit from the latest technical advancements free of charge, such as repositioning a component blocking the watch’s magnetisation or fitting an innovative quartz movement which would allow for an extended battery life.
By servicing your watch at our Cartier workshops, you can guarantee the authenticity of each component used.
We also offer restoration services for historic watches or watches that require special and thorough attention. Our master watchmakers will find a solution that preserves or restores the creation’s original qualities. These entirely manual and extremely meticulous procedures require the savoir-faire of Cartier experts. Experts who know how to manufacture a made-to-measure missing component because they possess unique savoir-faire, all while referring to our archives and putting the most precious mechanical watchmaking mechanisms back into operation.
Thanks to all these maintenance and restoration services, Cartier is able to breathe new life back into clients’ watches.
A courtesy service is available in a selection of boutiques. Santos or Panthère de Cartier watches can be borrowed free of charge while their watch is undergoing maintenance or for a special event.
*Limited-time offer subject to availability.