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Clocks warranty

The present Cartier International Warranty applies to clocks sold or presented for warranty service in any country, except the United States of America and Canada (for these countries, see Cartier Limited Warranty for the United States of America and Canada) and Australia (for this country, see Cartier Warranty for Australia).

Your Cartier clock is guaranteed against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions. If your clock is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at Cartier’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier International Warranty does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing, crystal, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • clocks where the serial number originally engraved is removed or not clearly legible, or where any part of the original clock back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the clock.


In order to benefit from this Cartier International Warranty, you will be required to present to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service Center, the Warranty Certificate situated at the beginning of this booklet, duly completed, dated, stamped and signed by a Cartier Boutique or a Cartier authorized retailer. You are therefore required to retain your Warranty Certificate with due care. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

Only Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers, please consult the Cartier website at www.cartier.com, or ask the Cartier Boutique or the Cartier authorized retailer indicated on your Warranty Certificate or in your sales documents.

This Cartier International Warranty does not affect any other rights you may have under the applicable national legislation. Such rights may vary from one country, state, province or territory to another.

The following Cartier International Repair Warranty applies to Cartier clocks serviced by a Cartier Boutique, a Cartier authorized retailer or a Cartier after-sales service center or presented for warranty service in any country (excluding United States of America, Canada and Australia).

Each intervention on your clock is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months, from the date of repair stated on your repair documents (the “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present Cartier International Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.

Your Cartier International Repair Warranty is not a service contract and does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing, crystal, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • clocks where the serial number originally engraved is removed or not clearly legible, or where any part of the original clock back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the clock.


Please note also that the Cartier International Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.

In order to benefit from the Cartier International Repair Warranty, you are required to present the original intervention invoice and/or repair documents to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.

Only Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website www.cartier.com, or ask the Cartier Boutique, the Cartier authorized retailer or the Cartier authorized after-sales service center indicated on your original intervention invoice and/or repair documents.

The present Cartier International Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Warranty does not interfere with such rights.

This Cartier International Repair Warranty is totally independent of the Cartier International Warranty or Limited Warranty given with your purchase.

Please note that the present Cartier International Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.

Cartier Care offers you certain benefits concerning your Cartier desk clock, including personalised information and the possibility to extend your initial International Cartier Warranty Cartier (Warranty Extension). Each of your Cartier desk clocks can benefit from the Warranty Extension as long as the initial warranty is still valid and you are subscribed to Cartier Care.

To benefit from Cartier Care, you must follow the registration process on cartier.com/cartiercare and allow Cartier to use your personal information to be able to receive communication from Cartier about their products and services, including commercial information, and as to whether your request for a Warranty Extension has been accepted or not. We may send you commercial information by email, SMS, phone or post. We may also use your personal information to offer you personalised messages or advertisements on social media or other digital platforms. For more information about how we use your personal information, please consult our Privacy Policy. If you consent to receiving commercial information, you can unsubscribe at any point.

If your request for a Warranty Extension is accepted as part of Cartier Care, your Cartier desk clock will benefit from an extension of your initial International Cartier Warranty for a maximum duration of 6 years. Please note that the total duration of the International Cartier Warranty cannot in any case exceed 8 years. The Warranty Extension applies to your Cartier desk clock and can be used by any subsequent buyer or owner of the desk clock. You can consult the expiration date of your International Cartier Warranty, whether it can be extended and is applicable to your Cartier desk clock at any time by consulting your collection of Cartier desk clocks on your MyCartier account or by contacting a Cartier call centre.

The general terms and conditions, exclusion clauses and restrictions of the initial two-year International Cartier Warranty, apply, and continue to apply, throughout the entire duration of the International Cartier Warranty, including during the maximum extension of 6 years. A copy of the initial two-year International Cartier Warranty is available here. Any change to the current general terms and conditions of Cartier Care or the initial two-year International Cartier Warranty will not affect your right as a customer by virtue of the applicable local legislation.

You can request a Warranty Extension at any time as part of your Cartier Care as long as your initial two-year International Cartier Warranty is still valid.

Your Cartier Care subscription, your right to each of its benefits, including any Warranty Extension, may be refused by Cartier by its own discretion for any reason, included, but not limited to:

  • If you are not duly registered as a beneficiary of Cartier Care;
  • If your Cartier Care subscription is cancelled by Cartier or yourself for any reason;
  • If you do not consent to receiving commercial information when requesting your Warranty Extension or refuse to provide additional information and/or the relevant proof of purchase (for example, a receipt, International Cartier Warranty, etc.);
  • If you request a Warranty Extension and the reference number of your Cartier desk clock does not correspond to the original reference number registered by Cartier;
  • If you request a Warranty Extension outside of the initial two-year period of the International Cartier Warranty;
  • If you request a Warranty Extension and your Cartier desk clock is not eligible for a Warranty Extension as, for example, it is a Cartier desk clock which is not to be sold according to Cartier’s registers (such as a prototype, etc.); or
  • If you are not an end client acting in good faith or in the event of misuse.

Cartier can cancel your subscription to Cartier Care and/or the Warranty Extension for the same reasons which will give them the right to refuse, and for any other reason at their discretion, at any time without prior notice. If you wish to cancel your subscription, you can do so at any time by sending an email to contact.uk@cartier.com.

You must be aged at least 18 or over to subscribe to Cartier Care. Anyone aged 13 or over, but less than 18 years old, must obtain the consent of their parents or legal guardians before registering. During registration, you declare to be over 18 years old (or if you are aged between 13 and 18, your parent or legal guardian has given their consent) and you accept to abide to the present terms and conditions.

Cartier Care is solely limited to private individuals and only one account is permitted per person. Your subscription to Cartier Care must not be sold, transferred, handed over or shared to anyone else. In the case of abusive or fraudulent activity connected to Cartier Care, and/or any failure to abide to these conditions, as determined by Cartier’s sole discretion, we reserve the right to modify the benefits as part of Cartier Care, in particular, to terminate them.

Cartier reserves the right to modify or restrict any aspect of Cartier Care (including its services and/or benefits) without prior notice. And change to this order will be indicated in an updated version of the present terms and conditions on our website.

Cartier Care is offered by Cartier.

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