The Malaysia e-Boutique offers only local delivery within Malaysia, with a valid local contact number. If you have a shipping address outside of Malaysia, we invite you to visit the official websites of those countries.
Please note that Cartier does not deliver to P.O. boxes, hotels, receptions, warehouses, concierges, guardhouses or similar collection points. For non-business addresses, we kindly ask that you receive your parcel personally, or have a nominated recipient receive it on your behalf. Please inform our Client Relations Centre of the name and contact details of the nominated recipient. You will be required to sign for the release of your creation when requested by the appointed courier.
If you would like to deliver it to a business address, kindly include the name of the business and you will be required to receive and sign for your delivery personally.
Certain creations might be inspected by customs before being delivered to you. In this event, you will find a label on your package indicating that customs inspection has taken place.
If your order is deemed to be of high value, it will be delivered via a secure courier, specialising in high-value shipments.
In this event, you will receive a notification in advance, which will contain a request for your full IC number.
Your full IC number will be required during delivery to verify your identity for release of the parcel. The courier will reserve the right to withhold the release of the parcel if they are unable to verify your identity. Kindly ensure that the creation is in pristine condition before removing it from its packaging.
Note that there will be no tracking link for high-value shipments.