Clocks Warranty - Cartier

CLOCKS WARRANTY

The present Cartier Limited Warranty applies to clocks sold or presented for warranty service in the United States of America and Canada only.

Your Cartier clock is warranted against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Guarantee Period”) subject to the following conditions. If your clock is returned during the Guarantee Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at Cartier’s sole discretion, repaired or replaced free of charge. Upon expiration of the Guarantee Period, any services or repairs will be subject to a service charge.

Your Cartier Limited Warranty does not cover, notably:

  • Defects and damages resulting from misuse or negligence, or from accident,
  • Defects and damages caused by improper use (knocks, dents, crushing to the case, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier Authorized Retailer or a Cartier Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • Clocks where the serial number originally imprinted is removed or not clearly legible, or where any part of the original clock back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the clock;

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THIS CARTIER LIMITED WARRANTY IS A LIMITED WARRANTY AND SHALL BE THE EXCLUSIVE MANUFACTURER’S WARRANTY IN LIEU OF ANY OTHER EXPRESS WARRANTIES. NEITHER THIS LIMITED WARRANTY NOR ANY OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND BEYOND THE PERIOD OF TWENTY FOUR MONTHS FROM THE DATE OF PURCHASE. FOR A PERIOD OF TWENTY FOUR MONTHS FROM THE DATE OF PURCHASE, CARTIER WILL, IN ITS SOLE DISCRETION, REPAIR OR REPLACE ANY COMPONENT FOUND TO BE DEFECTIVE AS A RESULT OF A MANUFACTURING DEFECT FREE OF CHARGE UNDER THIS CARTIER LIMITED WARRANTY. THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY. CARTIER SHALL NOT BE LIABLE, BY VIRTUE OF THIS LIMITED WARRANTY OR OTHERWISE, FOR ANY LOSS OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE YOUR CLOCK, OR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING IN ANY WAY TO YOUR CLOCK.

Cartier does not authorize any Cartier Boutique, Cartier Authorized Retailer or any other third party to make any warranties beyond this Limited Warranty, or to otherwise assume for Cartier any obligations or liability in connection with the sale of its products. Some states, provinces or territories do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

A warranty claim may be sent to the Richemont Technical Center or Richemont Canada, Inc. at the following addresses:

Richemont Technical Center
15100 Trinity Blvd, Suite 300
Fort Worth TX 76155
United States
Tel. : +1 800 492 6755
Email: contact.na@cartier.com
Richemont Canada, Inc.
4610 Eastgate Parkway, Unit 1
Mississauga Ontario L4W 3W6
Canada
Tel. : +1 800 661 6109
Email: contact.ca@cartier.com

IN ORDER TO BENEFIT FROM THIS CARTIER LIMITED WARRANTY, YOU WILL BE REQUIRED TO PRESENT TO ANY CARTIER BOUTIQUE, CARTIER AUTHORIZED RETAILER OR CARTIER AUTHORIZED AFTER-SALES SERVICE CENTER, THE CARTIER GUARANTEE CERTIFICATE SITUATED AT THE BEGINNING OF THIS BOOKLET, DULY COMPLETED, DATED, STAMPED AND SIGNED BY A CARTIER BOUTIQUE OR A CARTIER AUTHORIZED RETAILER. PLEASE BE CERTAIN TO RETAIN THIS CERTIFICATE. FAILURE TO COMPLY WITH ANY OF THESE CONDITIONS VOIDS ALL WARRANTY RIGHTS. YOU ARE RESPONSIBLE FOR TRANSPORTATION COSTS, INCLUDING BUT NOT LIMITED TO POSTAGE, INSURANCE AND PACKING MATERIALS. WE RECOMMEND THAT ANY SHIPMENT TO US INCLUDE CERTIFIED DELIVERY AND INSURANCE.

ONLY CARTIER BOUTIQUES, CARTIER AUTHORIZED RETAILERS AND CARTIER AUTHORIZED AFTER-SALES SERVICE CENTERS ARE ENTITLED TO PROVIDE WARRANTY SERVICE AS DEFINED HEREIN. FOR MORE INFORMATION AND A COMPLETE LIST OF CARTIER BOUTIQUES, CARTIER AUTHORIZED RETAILERS AND CARTIER AUTHORIZED AFTER-SALES SERVICE CENTERS, PLEASE CONSULT THE CARTIER WEBSITE AT WWW.CARTIER.COM, OR ASK THE CARTIER BOUTIQUE OR CARTIER AUTHORIZED RETAILER INDICATED ON THE GUARANTEE CERTIFICATE OR IN YOUR SALES DOCUMENTS.

THIS CARTIER LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS UNDER THE APPLICABLE UNITED STATES OR CANADIAN LAWS. SUCH RIGHTS MAY VARY FROM ONE STATE, PROVINCE OR TERRITORY TO ANOTHER.

This guarantee applies to clocks sold or repaired under guarantee in any country other than the United States of America or Canada.


Cartier clocks are guaranteed against any manufacturing defect for an unlimited period, under the following terms: any piece which is defective due to a manufacturing fault, confirmed by our technical services, will be repaired or replaced free of charge by Cartier. However, 24 months following the purchase date, you will be charged for the labor involved in any repair or replacement, whether the parts are covered by the guarantee or not.


In order to benefit from this guarantee, you must present the guarantee certificate. The certificate must be duly filled out, dated, stamped and signed by a Cartier boutique or an authorized Cartier dealer.


Creations acquired from non-authorized dealers or a website other than Cartier.com are not guaranteed authentic creations by Cartier.


The Guarantee covers


Under guarantee, any piece that has a manufacturing defect confirmed by our technical services will be repaired or replaced free of charge, during the 24-month period following the purchase. After that period, you will be charged for the labor involved in any repair or replacement.


The Guarantee does not cover


The Cartier International Guarantee excludes in particular damage resulting from:

  • tampering or improper or abusive use (knocking, hitting, crushing)
  • the use or consequences of the use of batteries not specifically recommended by Cartier
  • alterations, repair or work carried out by a watch repair service that is not authorized by Cartier
  • the consequences of normal wear and tear on the clock
  • any damage caused by contact with water.

Cartier Care offers you certain benefits with your Cartier desk clock, including personalized information and the possibility of extending your initial International Limited Warranty (“Warranty Extension”). Each of your Cartier desk clocks can benefit from the Warranty Extension as long as the initial warranty is still valid and you are subscribed to Cartier Care.


To benefit from Cartier Care, you must follow the registration process on cartier.com/cartiercare and allow Cartier to use your personal information to be able to receive communication from Cartier about their products and services, including commercial information, and as to whether your request for a Warranty Extension has been accepted or not. We may send you commercial information by email, SMS, phone or post. We may also use your personal information to offer you personalized messages or advertisements on social media or other digital platforms. For more information about how we use your personal information, please consult our Privacy Policy. If you consent to receiving commercial information, you can unsubscribe at any point.


If your request for a Warranty Extension is accepted as part of Cartier Care, your Cartier desk clock will benefit from an extension of your initial International Limited Warranty for a maximum duration of 6 years. Please note that the total duration of the International Limited Warranty cannot in any case exceed 8 years. The Warranty Extension applies to your Cartier desk clock and can be used by any subsequent buyer or owner of the desk clock. You can consult the expiration date of your International Limited Warranty at any time, and whether it can be extended and is applicable to your Cartier desk clock, by consulting your collection of Cartier desk clocks on your MyCartier account or by contacting a Cartier call center.


The general terms and conditions, exclusion clauses and restrictions of the initial two-year International Limited Warranty, apply, and continue to apply, throughout the entire duration of the International Limited Warranty, including during the maximum extension of 6 years. A copy of the initial two-year International Limited Warranty is available here. Any change to the present general terms and conditions of Cartier Care or the initial two-year International Limited Warranty will not affect your right as a customer by virtue of the applicable local legislation.


You can request a Warranty Extension at any time as part of your Cartier Care as long as your initial two-year International Limited Warranty is still valid.


Your Cartier Care subscription, your right to each of its benefits, including any Warranty Extension, may be refused by Cartier by its own discretion for any reason, included, but not limited to:

  • If you are not duly registered as a beneficiary of Cartier Care;
  • If your Cartier Care subscription is cancelled by Cartier or yourself for any reason;
  • If you do not consent to receiving commercial information when requesting your Warranty Extension or refuse to provide additional information and/or the relevant proof of purchase (for example, a receipt, International Cartier Warranty, etc.);
  • If you request a Warranty Extension and the reference number of your Cartier desk clock does not correspond to the original reference number registered by Cartier;
  • If you request a Warranty Extension outside of the initial two-year period of the International Cartier Warranty;
  • If you request a Warranty Extension and your Cartier desk clock is not eligible for a Warranty Extension as, for example, it is a Cartier desk clock which is not to be sold according to Cartier’s registers (such as a prototype, etc.); or
  • If you are not an end client acting in good faith or in the event of misuse.

Cartier can cancel your subscription to Cartier Care and/or the Warranty Extension for the same reasons which will give them the right to refuse, and for any other reason at their discretion, at any time without prior notice. If you wish to cancel your subscription, you can do so at any time by sending an email to contact.uk@cartier.com.


You must be aged at least 18 or over to subscribe to Cartier Care. Anyone aged 13 or over, but less than 18 years old, must obtain the consent of their parents or legal guardians before registering. During registration, you declare to be over 18 years old (or if you are aged between 13 and 18, your parent or legal guardian has given their consent) and you accept to abide to the present terms and conditions.


Cartier Care is solely limited to private individuals and only one account is permitted per person. Your subscription to Cartier Care must not be sold, transferred, handed over or shared to anyone else. In the case of abusive or fraudulent activity connected to Cartier Care, and/or any failure to abide to these conditions, as determined by Cartier’s sole discretion, we reserve the right to modify the benefits as part of Cartier Care, in particular, to terminate them.


Cartier reserves the right to modify or restrict any aspect of Cartier Care (including its services and/or benefits) without prior notice. All changes to this order will be indicated in an updated version of the present terms and conditions on our website.


Cartier Care is offered by Cartier.


Register your creation

Last update : February 2021

CARTIER Limited Repair Warranty
(United States and Canada).

The following CARTIER International Limited Repair Warranty (Limited Repair Warranty) applies to CARTIER clocks serviced by a CARTIER Boutique, a CARTIER Authorized Retailer or a CARTIER After-Sales Service Center in the USA or Canada and presented for repair service in any country (Initial Repair).

Each intervention on your clock is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months, from the date of repair stated on your repair documents (“Limited Repair Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. Although the Initial Repair itself will be subject to a service charge, under this Limited Repair Warranty, CARTIER will, free of charge and subject to shipping costs which are to be borne by you, repair or replace any defective spare parts associated with the Initial Repair free of charge during the Limited Repair Warranty Period. This is the sole and exclusive remedy under this Limited Repair Warranty.

Your CARTIER International Limited Repair Warranty is not a service contract and does not cover, notably:

  • Defects and damages resulting from misuse or negligence, or from accident,
  • Defects and damages caused by improper use (knocks, dents, crushing, crystal, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a CARTIER Boutique, a CARTIER Authorized Retailer or a CARTIER Authorized After-Sales Service Center, or caused by the use of components and/or accessories other than those recommended by CARTIER;
  • Clocks where the serial number originally engraved is removed or not clearly legible, or where any part of the original clock back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the clock.

Please note also that the CARTIER International Repair Warranty is not applicable in the event necessary interventions recommended by CARTIER are not performed upon your specific request.

You may obtain coverage under this Limited Repair Warranty at any time during the Limited Repair Warranty Period by bringing or sending the clock to your CARTIER Boutique, CARTIER Authorized Retailer or CARTIER After-Sales Service Center. In order to benefit from this Limited Repair Warranty, you are required to present the original Initial Repair invoice and/or Initial Repair documents that you received at the time the Initial Repair was completed. You are responsible for costs associated with transportation and delivery of your clock to your CARTIER Boutique, CARTIER Authorized Retailer or CARTIER After-Sales Service Center, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Limited Repair Warranty Period, any service/repair will be subject to a service charge.

Only CARTIER Boutiques, CARTIER Authorized Retailers or CARTIER After-Sales Service Centers are entitled to provide warranty services as defined herein. For more information and a complete list of CARTIER Boutiques, CARTIER Authorized Retailers or CARTIER After-Sales Service Centers, please consult the CARTIER website www.cartier.com, or ask the CARTIER Boutique, CARTIER Authorized Retailer or CARTIER After-Sales Service Center indicated on your Initial Repair invoice and/or Initial Repair documents.

Any questions regarding claims under this Limited Repair Warranty or how to obtain service, including information about CARTIER Boutiques, CARTIER Authorized Retailers or CARTIER After-Sales Service Centers near you, should be directed to :


Richemont Technical Center
15100 Trinity Blvd, Suite 300
Fort Worth TX 76155
United States
(please send watch via insured carrier only, no drop off available at this location)
Tel: +1 800 492 6755
Email : contact.na@cartier.com



Richemont Canada, Inc.
4610 Eastgate Parkway, Unit 1
Mississauga Ontario L4W 3W6
Canada
Tel: +1 800 661 6109
Email: contact.ca@cartier.com

Limited Warranty

Except to the extent prohibited by applicable law, this Limited Repair Warranty is a limited repair warranty and shall be the exclusive repair warranty in lieu of any other express or implied warranties. Neither this Limited Repair Warranty nor any other warranties arising from repair of, or service performed on, the product, or replacement parts, whether express or implied, including, but not limited to, any implied warranty of merchantability or implied warranty of fitness for a particular purpose, shall extend beyond the period of one (1) year from the date of repair stated on your original Initial Repair invoice and/or Initial Repair documents. Under this Limited Repair Warranty, during the Limited Repair Warranty Period, CARTER will repair or replace any defective replacement part associated with the Initial Repair free of charge subject to the right to charge for shipping costs. This is the sole and exclusive remedy. CARTIER shall not be liable for any incidental or consequential damages. CARTIER does not authorize any distributor or seller of its products to make any warranties beyond this Limited Repair Warranty, or to otherwise assume for CARTIER any obligations or liability in connection with the repair of or service performed on its products. Some states, provinces or territories do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

The present Limited Repair Warranty is granted by CARTIER and is in addition to any other legal rights you could have based on the relevant national legislation; this Limited Repair Warranty does not interfere with such rights.

This Limited Repair Warranty is totally independent of the CARTIER International Warranty or Limited Warranty given with your purchase.

Please note that the present Limited Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.