Last updated: March 2021

These Conditions of Sale apply to any sales of Cartier products or services that you may order from Richemont Canada, Inc. by e-mail or phone at a distance or at an event outside of the Cartier boutique via the relevant retail boutique of Cartier (together the “Cartier Boutique”).

Richemont Canada, Inc. has its registered offices at 4610 Eastgate Parkway, Mississauga, ON L4W 3W6, CANADA (Cartier and "we", "us" and "our").

In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. Persons wishing to use the Cartier Boutique will also be deemed, by virtue of such use, to have agreed to be bound by the Privacy Policy, which are incorporated into these Conditions of Sale by reference (and are available here: Privacy Policy). By placing an order, you agree to be bound by the Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Cartier Boutique. Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Cartier Boutique. Sales concluded in person at our retail boutiques or with third parties (such as authorized retailers) or online via our Cartier website are not subject to these Conditions of Sale.

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on request. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most provinces in Canada), (b) have legal capacity to enter into contracts and (c) reside in Canada at the time of purchase may order products through the Cartier Boutique. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in violation of this provision shall be null and void.

By placing an order through the Cartier Boutique, you represent and warrant that you are a bona fide end-user client and will not deliver, sell or otherwise distribute Cartier products or purchase Cartier products for commercial purposes or any other commercial benefit.

All orders placed through the Cartier Boutique are subject to availability and acceptance of such orders by us. The Cartier Boutique can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details to the Cartier Boutique as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

For orders being placed through the Cartier Boutique, the Cartier Sales Associate will walk you through the steps above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.

All prices quoted by the Cartier Boutique include sales taxes/VAT but exclude shipping costs and other taxes unless otherwise stated.

The price will be updated based on the shipping destination after you provide us with the delivery address and will be communicated to you before you place your order. You should check updated prices carefully.

Sales, use or other taxes will vary based on the location to which products are being shipped.

Shipping costs, if any, are described in the Shipping Policy below or by the Cartier Boutique. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarized before you are asked to confirm and place your order and will also be reflected in our correspondence with you once you have chosen your delivery options.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Cartier Boutique. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Cartier Boutique or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

We accept the methods of payment identified as part of the order process via the Cartier Boutique. Depending upon the means of payment, we may require additional information, including specific forms of identification.

We offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment. Where we offer partial prepayment as an advance payment method, the partial prepayment will be taken immediately following the placement of your order. We will reserve your product for a maximum of three (3) months from the date of payment, or for any such longer period that may be communicated to you for special cases (including, but not limited to, personalized, bespoke, unique or limited edition products), after which we reserve the right to sell the reserved product. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale. If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay.

When ordering using our Pay-by-Link process, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Cartier Boutique your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

Cartier is prohibited from making sales of its goods to certain designated persons (“Designated Persons”) under Canadian anti-terrorist financing, criminal and other laws or to countries sanctioned by Canada. In addition, Cartier may be prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Once you have made your choice and your order has been placed through the Cartier Boutique, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order). This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Cartier Boutique promptly.

These Conditions of Sale will be provided to you when we acknowledge your order.

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

We only accept orders for delivery to addresses in Canada. Please note that Cartier does not ship to PO boxes, APO/FPO addresses or hotels.

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:
Delivery Service Provider Estimated Delivery Lead Time Charge to Client
Standard FedEx 2-3 Business Days* Complimentary
Express FedEx 1-2 Business Days* (subject to stock availability) Complimentary
Express UPS 1-2 Business Days* (subject to stock availability) Complimentary
*Saturday and U.S. and Canada federal holidays will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Cartier Boutique. Please contact the Cartier Boutique for more specific information.

When estimating package delivery time, please allow time for credit approval, address verification and order processing.

Each delivery package will contain, in addition to your purchased Cartier product: (i) all related accessories, if any; (ii) Product User Guide, as applicable, and the Warranty Card and/or Certificate of Authenticity, as applicable; (iii) printed gift note(s) containing your message, if so requested by you when you place your order; (iv) the return/exchange form and pre-paid return label and (v) the packing slip without price.

Cartier ensures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Cartier product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the sale contract by Cartier and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
When ordering products via the Cartier Boutique, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).
To ensure your total satisfaction, a client or a recipient of a gift of Cartier products (a “Gift Recipient”) may return Cartier products in accordance with the return and exchange policy set forth below. Returns of Cartier products that are not in compliance with the conditions and timeframes set forth below may be rejected by Cartier and will be sent back to the client or Gift Recipient, as the case may be.

(i) Return Period

Cartier creations purchased through the Cartier Boutique may be exchanged or returned for a refund within thirty (30) days following delivery. Returns of merchandise over $50,000 are only eligible for merchandise credit. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original packaging and accompanied by the appropriate sales receipt. Engraved, embossed, special order, personalized, made to order creations, and items that show sign of wear cannot be exchanged or returned. All returns and exchanges are subject to the further terms and conditions set forth below.

(ii) Return Process

To return a product to a Cartier retail boutique, please call the Cartier Boutique for details of their returns process (first to confirm the appointment with your selected Cartier retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.

(iii) Conditions to Return a Product

Cartier products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Cartier box and delivery package, including all accessories and documents. Cartier will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Watch bracelets that have been adjusted at the client’s request must be returned with the exact same number of links as in the original delivery package.

Engraved or embossed products, as well as special order, personalized and made-to-order creations, cannot be returned to Cartier for exchange or refund.

All returns will be subject to strict Quality Control (QC) by Cartier to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Cartier will refuse the return, and the products will be sent back to the client or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Cartier will proceed with the applicable refund or exchange.

(iv) Refunds

Should a product be returned to the Cartier Boutique, a client is entitled to receive a refund. Returns of merchandise over $50,000 are only eligible for merchandise credit. A Gift Recipient is not entitled to receive a refund. Please allow up to fourteen (14) business days for full refund, if applicable

If a client’s return complies with the return policy, Cartier will use reasonable efforts to credit the refund to the client’s credit card no later than fourteen (14) days after receipt of the returned item by the Cartier Boutique.

(v) Exchanges

You may return a product purchased through the Cartier Boutique for exchange with another Cartier product, provided that the return complies with these Conditions of Sale.

Should a product be returned for exchange to the Cartier Boutique by a client or Gift Recipient, only the client will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Cartier product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.

(vi) Defective products

Cartier is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to Cartier in accordance with the return policy. Upon receipt, Cartier may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by Cartier, the following solutions will be proposed to the client or the Gift Recipient, as applicable:

(i) Cartier may send you the same product in the exact same size, subject to availability,

(ii) Cartier may propose an exchange for another Cartier creation of equivalent or higher value, in which case the initial price will be deducted, and you will be required to pay only the difference, or

(iii) Only you, as the client, may request a refund of the full price of your initial purchase.
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Cartier Guarantee. If you wish to repair a product covered by the applicable Cartier Guarantee, please refer to the applicable Cartier Guarantee, and call our Cartier Boutique for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Cartier Guarantee.
The following complimentary services will be proposed, free of charge, by the Cartier Boutique:

(a) Gift wrapping and packaging

All orders will be shipped with the Cartier box gift wrapped in Cartier special packaging, together with a Cartier shopping bag (where applicable).

(b) Engraving and embossing

Engraving and embossing may be available on specific products and offered only through sales transactions completed through the Cartier Boutique.

If you wish to have your Cartier product engraved or embossed, please provide the details to the Cartier Boutique.

Orders for personalized Cartier products cannot be cancelled and personalized Cartier products cannot be returned to Cartier for exchange or refund.

(c) Strap exchange and adjustment

A Cartier watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Cartier Boutique. Cartier watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d) Gift note

You may personalize your order by adding a personalized note that will be printed by Cartier on a gift card to be included in your order package. Cartier reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Cartier-logo stationery.
For any repair inquiries relating to a product ordered through the Cartier Boutique, please contact our Cartier Boutique.
If you purchase a Cartier product as a gift for a Gift Recipient, you will receive an invoice to your email address as a .pdf attachment (Cartier will never send the invoice and payment details to the Gift Recipient).
We try to ensure that the information, including product descriptions, dimensions, and colours, provided on our websites, in advertisements or catalogues or as provided by the Cartier Boutique is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. [In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly. For jewelry, this information uses the metric size for rings (circumference in mm) and the metric size for bracelets (circumference in cm).]
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and any orders placed through the Cartier Boutique, whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

Please note that in some jurisdictions, including Quebec, consumer protection laws do not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations do not apply.
If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Cartier Guarantee.
These Conditions of Sale shall be governed by and construed in accordance with the laws of the province or territory of Canada in which you reside at the time of placing your order or, if you are not ordinarily a resident in Canada, the laws of the province or territory of Canada to which your order is to be shipped, in each case without reference to conflict of law provisions. Except in Quebec and any province that does not allow arbitration of disputes, all disputes arising out of or in connection with this agreement, or in respect of any legal relationship associated with or derived from this agreement, will be finally resolved by arbitration under the Simplified Arbitration Rules of the ADR Institute of Canada, Inc. The Seat of Arbitration will be Toronto, Ontario. The language of the arbitration will be English. The ADR Institute of Canada Inc.’s rules are available at Payment of all filing, administration and arbitrator fees will be governed by the Simplified Arbitration Rules.

Before bringing any dispute in arbitration, you and Cartier agree that you will first notify the other party and make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any potential or alleged breach thereof. This requirement is a pre-condition, and no claim shall be filed in arbitration (or court) until this provision is first met.

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

Cartier Client Relations Center

Tel 1-855-888-8798