FAQ - Product
PRODUCT
All creations on the website that feature an “Add to Shopping Bag” button on the product page are available for purchase online, subject to availability. If you are interested in a creation whose product page does not show this button, please contact our Client Relations Centre for further information on +91 11 4678 8888 or by email at contact.me@clientrelations.cartier.com
Please note that a product may be available to order even if the price is not displayed.
For assistance in ascertaining the correct bracelet or ring size, please consult our sizing guide in the Services section.
If a product is unavailable, please contact our Client Relations Centre for further information on +91 11 4678 8888 or by email at contact.me@clientrelations.cartier.com who will be able to support you.
A product may be available to order even if it’s price is not displayed.
We invite you to Contact Us for information on creations for which no price is indicated on our website. You may also click on the ‘Contact An Ambassador’ link on the product detail page.
Embossing is available on certain creations. The product page on the website indicates whether embossing is available for the item.
If you wish to have your Cartier creation embossed, please enter the text at the time of selecting the creation on the website. This service is also available when placing an order over the phone.
Your embossing request online is case sensitive, ensure that you have placed your request exactly as required. Please note that embossed creations cannot be returned or exchanged.
Engraving is available on certain creations. The product page on the website indicates whether engraving is available for the item.
If you wish to have your Cartier creation engraved, please enter the text at the time of selecting the creation on the website. This service is also available when placing an order over the phone.
Your engraving request online is case sensitive, ensure that you have placed your request exactly as required. Please note that engraved creations cannot be returned or exchanged.
Please consult the user guide for full information about charging and restarting the SolarBeat™ movement, and the best practices to keep it in optimal working condition.