Frequently Asked Questions

Answers

01. Can I pre-order items for delivery?

Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time. Back to Top

02. Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1800 011 333, and if it has not yet been processed we will change or re-issue a new amended order.
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03. Do you offer gift wrapping options?

Yes. We offer a wrapping service which comes with a gift card for your personal message. Kindly enter your personal message into the fields provided (up to a maximum of 4 lines and 80 characters). If you would like to change your gift wrap options, simply select from the dropdown box. Once you are happy with your selections, click "Continue" to proceed with your purchase. Back to Top

04. Can I return items to a store?

Yes. With the exception of notified non-returnable goods. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.
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05. When do I get my refund once I have returned an item?

Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.
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06. If I return all the items in my order will I still be charged for delivery?

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.
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07. What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
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08. Is there a delivery fee for each item ordered?

We offer free delivery service throughout Thailand, no matter how many you buy.
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09. Is there an international delivery service?

No, we do not provide international shipping services.
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10. Who should I contact when making a complaint?

We are more than happy to assist you in case you would like to make a complaint about a product, service or purchase online. Please contact our Customer Service Center on 1800 011 333 or fill out the form on our Contact Us page.


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11. What do I do if my product breaks down during the guarantee period?

If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
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12. Do you offer discounts on corporate or bulk orders?

We do not offer any special discounts for corporate or bulk orders. For more information, please contact 1800 011 333.
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