ORDERS and PAYMENT
( VISA / MASTERCARD / AMEX / JCB / UnionPay / AliPay / WechatPay), QR code payment and secured paylink.
Regarding the shipment, after confirmation of your order, your local carrier (Fedex) will reach out to you to confirm the delivery date. They will keep you informed about the dispatch of your order at each step of the process. In these instances we ask you to contact our Cartier Client Relations Centre information on +662-430-4488 or by email at email@example.com for accurate delivery information.
If you need to cancel or change your order, please contact our Cartier Client Relations Centre as soon as possible, we will make every effort to accommodate your request. Please note that we cannot guarantee changes to your order once it has been submitted. Processed orders may not be cancelled or modified; you may return your item subject to our Conditions of Sale.
Once a creation has been personalised, either through our embossing or engraving services they cannot be returned or exchanged. These items are considered final sale.
If you are interested in purchasing a creation which is listed as “temporarily unavailable” or otherwise unable to be added to your bag, we invite you to contact our Client Relations Center, where a Cartier Ambassador will provide you with further information.
For prices of high jewelry pieces, we invite you to contact the Cartier Client Relations Center at 1800 011 333 to be placed in touch with a Prestige Advisor. You may also click the ‘request information’ link featured on the product detail page to be contacted via email.