The following applies to writing instruments sold or presented for guarantee service in any country except the United States of America and Canada (for these countries, please refer to the Cartier Limited Warranty).
Cartier writing instruments are original Cartier creations, made and tested to meet the traditional quality standards of Cartier.
Each Cartier writing instrument carries an individual serial number which provides a record of both origin and authenticity.
Only Cartier Boutiques, as well as authorised Cartier dealers, which are the
exclusive dealers of Cartier writing instruments, are authorised to provide the Cartier International Guarantee service, as defined hereafter, in accordance with Cartier's instructions.
Throughout the world, Cartier provides you and its authorised Cartier dealers with its International After-Sales-Service.
Cartier writing instruments are guaranteed for an unlimited period against any manufacturing defect according to the following conditions: any part found by our technical service to be defective as a result of a manufacturing defect will be replaced free of charge by Cartier. However, after the first 24 months from the date of purchase, the labour cost of any repair will be charged, whether or not the replacement parts are supplied under the terms of the guarantee.
Creations acquired from non-authorised dealers, or a website other than Cartier.com, are not guaranteed authentic creations by Cartier.
The Cartier International Guarantee does not cover damage resulting from, in particular:
Accidents, mishandling or abusive use (knocks, dents, crushing, etc.)
The use of a converter or refills other than those sold by Cartier
Unauthorised alteration
Manipulation or repair, as well as the consequences of the normal wear and ageing of the writing instrument.
In order to benefit from this guarantee, you will be required to present your Cartier Guarantee Certificate, duly completed, dated, stamped and signed by an authorised Cartier dealer. Please ensure that you retain your certificate.
Caution: The guarantee will not be valid if refills other than those prescribed by Cartier have been used.
The following applies to writing instruments sold or presented for guarantee service in any country except the United States of America and Canada (for these countries, please refer to the Cartier Limited Warranty).
Cartier writing instruments are original Cartier creations, made and tested to meet the traditional quality standards of Cartier.
Each Cartier writing instrument carries an individual serial number which provides a record of both origin and authenticity.
Only Cartier Boutiques, as well as authorised Cartier dealers, which are the
exclusive dealers of Cartier writing instruments, are authorised to provide the Cartier International Guarantee service, as defined hereafter, in accordance with Cartier's instructions.
Throughout the world, Cartier provides you and its authorised Cartier dealers with its International After-Sales-Service.
Cartier writing instruments are guaranteed for an unlimited period against any manufacturing defect according to the following conditions: any part found by our technical service to be defective as a result of a manufacturing defect will be replaced free of charge by Cartier. However, after the first 24 months from the date of purchase, the labour cost of any repair will be charged, whether or not the replacement parts are supplied under the terms of the guarantee.
Creations acquired from non-authorised dealers, or a website other than Cartier.com, are not guaranteed authentic creations by Cartier.
The Cartier International Guarantee does not cover damage resulting from, in particular:
Accidents, mishandling or abusive use (knocks, dents, crushing, etc.)
The use of a converter or refills other than those sold by Cartier
Unauthorised alteration
Manipulation or repair, as well as the consequences of the normal wear and ageing of the writing instrument.
In order to benefit from this guarantee, you will be required to present your Cartier Guarantee Certificate, duly completed, dated, stamped and signed by an authorised Cartier dealer. Please ensure that you retain your certificate.
Caution: The guarantee will not be valid if refills other than those prescribed by Cartier have been used.
The following Cartier International Repair Warranty applies to Cartier writing instruments serviced by a Cartier Boutique, a Cartier authorized retailer or a Cartier after-sales service center or presented for warranty service in any country (excluding United States of America, Canada and Australia).
Each intervention on your writing instrument is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months, from the date of repair stated on your repair documents (the “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present Cartier International Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.
Your Cartier International Repair Warranty is not a service contract and does not cover, notably:
defects and damages resulting from misuse or negligence, or from accident,
defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier, such as but not limited to converters or cartridge;
writing instruments where the serial number originally engraved is removed or not clearly legible;
routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the writing instrument.
Please note also that the Cartier International Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.
In order to benefit from the Cartier International Repair Warranty, you are required to present the original intervention invoice and/or repair documents to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.
Only Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website www.cartier.com, or ask the Cartier Boutique, the Cartier authorized retailer or the Cartier authorized after-sales service center indicated on your original intervention invoice and/or repair documents.
The present Cartier International Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Warranty does not interfere with such rights.
This Cartier International Repair Warranty is totally independent of the Cartier International Warranty or Limited Warranty given with your purchase.
Please note that the present Cartier International Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.
The following Cartier International Repair Warranty applies to Cartier writing instruments serviced by a Cartier Boutique, a Cartier authorized retailer or a Cartier after-sales service center or presented for warranty service in any country (excluding United States of America, Canada and Australia).
Each intervention on your writing instrument is performed in compliance with the highest standards of the art and is guaranteed during twelve (12) months, from the date of repair stated on your repair documents (the “Warranty Period”) against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present Cartier International Repair Warranty covers the intervention as defined in your repair documents only and does not apply for any other services.
Your Cartier International Repair Warranty is not a service contract and does not cover, notably:
defects and damages resulting from misuse or negligence, or from accident,
defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier, such as but not limited to converters or cartridge;
writing instruments where the serial number originally engraved is removed or not clearly legible;
routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the writing instrument.
Please note also that the Cartier International Repair Warranty is not applicable in the event necessary interventions recommended by Cartier are not performed upon your specific request.
In order to benefit from the Cartier International Repair Warranty, you are required to present the original intervention invoice and/or repair documents to any Cartier Boutique, Cartier authorized retailer or Cartier authorized after-sales service center. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the Warranty Period, any service/repair will be subject to a service charge.
Only Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers or Cartier authorized after-sales service centers, please consult the Cartier website www.cartier.com, or ask the Cartier Boutique, the Cartier authorized retailer or the Cartier authorized after-sales service center indicated on your original intervention invoice and/or repair documents.
The present Cartier International Repair Warranty is granted by Cartier and is in addition to any other legal rights you could have based on the relevant national legislation; the present Cartier International Repair Warranty does not interfere with such rights.
This Cartier International Repair Warranty is totally independent of the Cartier International Warranty or Limited Warranty given with your purchase.
Please note that the present Cartier International Repair Warranty, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.
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