If you prefer to have your order shipped to a boutique rather than your home, select “Boutique Pick Up” as the delivery option.

Once the order has been placed, you will receive an order confirmation. When the piece arrives at the boutique, you will receive an email indicating that it is time to make an appointment to pick up your order from the boutique.

General Information:

The refund amount is 85% of the VAT paid less an administrative fee of AED4.80 per tax free tag.

Goods purchased online or via Phone sales should be picked up from our boutiques. Please make sure to select “boutique pick up” as your delivery option upon checkout – not applicable on home / hotel deliveries

Requesting a refund on someone else’s behalf is strictly prohibited. 

The tourist requesting the refund must be the same person whose name and travel document number are recorded when issuing a tag. Thus, the invoice must be under the name of the tourist. 

Eligibility and Process: 

1. Tourists 18 years old and above and is not a UAE resident, and who is not a crew member on a flight or an aircraft leaving the UAE

2. GCC residents outside of the UAE are eligible

3. All goods that attract VAT are eligible except: 

Goods (e.g. perfumes) that have been consumed full or partly in the UAE 

Goods that have been used fully or partly in the UAE and are not accompanied by original packaging 

Goods purchased online or via phone sales, unless it is picked up from the store as a legitimate boutique pick-up order

4. The tourist requesting the refund must be the same person whose name and travel document number are recorded when issuing a tag. Thus, the invoice must be under the name of the tourist. 

5. The tourist has 90 days from the date as reflected on the sales invoice to export the goods. 

6. The tourist needs to take the goods and travel document (same travel document used to enter UAE) to the airport or border to obtain an export validation. 

7. Goods can be returned/exchanged if the tax-free tags have not been validated and/or refunded yet.

Limitations:

1. Sales returns and exchanges are not allowed if Tax free tag has been validated at the point of exit and/or refunded to tourist, as per the Federal Tax Authority rules. 

2. Refunds to cards issued in the UAE is strictly prohibited. 

3. Requesting a refund on someone else’s behalf is strictly prohibited. 

4. Cash refund is available after airport security only up to a maximum of AED35,000 per person in any 24-hour period. For higher amounts, the only refund method available is a card refund.

Appointments to pick up your order are strongly recommended, as you may experience extended wait times without one. You may easily book an appointment by contacting a Cartier Ambassador.

Please bring the email indicating that your order is ready for pickup as well as valid photo identification.

To authorize someone other than yourself to pick up the order, please contact a Cartier Ambassador and request a Boutique Pickup Collection on Behalf form.

The Cartier Ambassador will send you an authorization form to fill in with yours and the authorized person’s details – matching a national identity document to complete the process of order collection.

After signing this form, the person designated to pick up the order will need to bring the original email indicating the order is ready to be picked up.

The documents will be assessed and validated by our Boutique and a scan of the national identity document will be taken for our documentation purposes.

The boutique will hold your order for up to 30 days.

Yes, you may initiate the return or exchange process at the boutique, provided the item and timing is in accordance with our Conditions of Sale.

You may also initiate the return or exchange process by calling 800 CARTIER (800 032 1180)

Please note that personalized items, including those that have been engraved, embossed, or customized, are not eligible for return or exchange.