Our secure online payment accepts, AMEX, Mastercard, VISA credit and debit cards and Apple Pay.

Our phone sales payment methods include options of paying securely through a payment link or a bank transfer.

If you would like further assistance, please contact our Client Relations Center via our Contact Us page.

Please note we do not accept cash on delivery.

In order to ensure that your shopping experience is simple and secure, order and payment transactions online through the Cartier e-Boutique are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.

Our boutiques accept the following methods of payment: AMEX, CUP, Diners, JCB, Maestro, Mastercard, Visa, Ali Pay, Apple Pay, Samsung Pay, cash, bank transfer, cheques and a secure payment link.

If you would like further assistance, please make an appointment at your nearest boutique or contact our Client Relations Center via our Contact Us page.

General Information:

The refund amount is 85% of the VAT paid less an administrative fee of AED4.80 per tax free tag.

Goods purchased online or via Phone sales should be picked up from our boutiques. Please make sure to select “boutique pick up” as your delivery option upon checkout – not applicable on home / hotel deliveries

Requesting a refund on someone else’s behalf is strictly prohibited. 

The tourist requesting the refund must be the same person whose name and travel document number are recorded when issuing a tag. Thus, the invoice must be under the name of the tourist. 

Eligibility and Process: 

1. Tourists 18 years old and above and is not a UAE resident, and who is not a crew member on a flight or an aircraft leaving the UAE

2. GCC residents outside of the UAE are eligible

3. All goods that attract VAT are eligible except: 

Goods (e.g. perfumes) that have been consumed full or partly in the UAE 

Goods that have been used fully or partly in the UAE and are not accompanied by original packaging 

Goods purchased online or via phone sales, unless it is picked up from the store as a legitimate boutique pick-up order

4. The tourist requesting the refund must be the same person whose name and travel document number are recorded when issuing a tag. Thus, the invoice must be under the name of the tourist. 

5. The tourist has 90 days from the date as reflected on the sales invoice to export the goods. 

6. The tourist needs to take the goods and travel document (same travel document used to enter UAE) to the airport or border to obtain an export validation. 

7. Goods can be returned/exchanged if the tax-free tags have not been validated and/or refunded yet.

Limitations:

1. Sales returns and exchanges are not allowed if Tax free tag has been validated at the point of exit and/or refunded to tourist, as per the Federal Tax Authority rules. 

2. Refunds to cards issued in the UAE is strictly prohibited. 

3. Requesting a refund on someone else’s behalf is strictly prohibited. 

4. Cash refund is available after airport security only up to a maximum of AED35,000 per person in any 24-hour period. For higher amounts, the only refund method available is a card refund.

To check the status of your order you Can log in to your My Cartier account. Alternatively, if you performed Guest Checkout, you will be able to access the status of your order through the "Order Information" section.

After confirmation of your order, our local carrier will reach out to you to confirm the delivery date. They will keep you informed about the dispatch of your order at each step of the process. Orders over 50,000 AED will be sent with an alternative carrier, in these instances we ask you to Contact Us for accurate delivery information.

If you need to cancel or change your order, please contact our Cartier Client Relations Centre as soon as possible, we will make every effort to accommodate your request. Please note that we cannot guarantee your order may be adjusted once it has been submitted. Processed orders may not be cancelled or modified; you may return your item subject to our Conditions of Sale.

Once a creation has been personalised, either through our embossing or engraving services it cannot be returned or exchanged. These items are considered final sale.

Please call us at 800 CARTIER (800 032 1180) and one of our Ambassadors would be delighted to process your order.
Our phone sales payment methods include options of paying securely through a payment link or a bank transfer.

You may purchase a maximum of ten Cartier creations in one order and a maximum of three creations per reference.

To discuss special or larger orders, please contact our Client Relations Center, where an Ambassador will assist you with your inquiry.