You will need to contact Cartier Client Services within 30 days. Cartier Client Services will issue a Return Authorisation Number to you by email. Upon receipt of this number you have 14 days to return or exchange your purchase.

Only creations purchased through the Europe e-Boutique may be returned or exchanged through the Europe e-Boutique.

Creations that have been engraved or modified may not be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Cartier Client Services.

You are able to return your Cartier creation to one of the boutiques listed below, depending on the country to which your creation was shipped.

Should you decide to return your Cartier creation to a boutique, please note that in exchange you will receive a merchandise credit equal to the value of your creation. This merchandise credit will be valid in any Cartier boutique in the country to which you returned your creation.