Complimentary services

The following complimentary services will be proposed, free of charge, by the Cartier Boutique:

(a) Gift wrapping and packaging

All orders will be shipped with the Cartier box gift wrapped in Cartier special packaging, together with a Cartier shopping bag (where applicable).

(b) Engraving and embossing

Engraving and embossing may be available on specific products and offered only through sales transactions completed through the Cartier Boutique.

If you wish to have your Cartier product engraved or embossed, please provide the details to the Cartier Boutique.

Orders for personalized Cartier products cannot be cancelled and personalized Cartier products cannot be returned to Cartier for exchange or refund.

(c) Strap exchange and adjustment

A Cartier watch strap is delivered in a standard size. The strap size can be delivered smaller or larger, upon request, by calling the Cartier Boutique. Cartier watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d) Gift note

You may personalize your order by adding a personalized note that will be printed by Cartier on a gift card to be included in your order package. Cartier reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Cartier-logo stationery.