To ensure your total satisfaction, a client or a recipient of a gift of Cartier products (a “Gift Recipient”) may return Cartier products in accordance with the return and exchange policy set forth below. Returns of Cartier products that are not in compliance with the conditions and timeframes set forth below may be rejected by Cartier and will be sent back to the client or Gift Recipient, as the case may be.
(i) Return Period
Cartier creations purchased through the Cartier Boutique may be exchanged or returned for a refund within thirty (30) days following delivery. Returns of merchandise over $50,000 are only eligible for merchandise credit. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original packaging and accompanied by the appropriate sales receipt. Engraved, embossed, special order, personalized, made to order creations, and items that show sign of wear cannot be exchanged or returned. All returns and exchanges are subject to the further terms and conditions set forth below.
(ii) Return Process
To return a product to a Cartier retail boutique, please call the Cartier Boutique for details of their returns process (first to confirm the appointment with your selected Cartier retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.
(iii) Conditions to Return a Product
Cartier products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Cartier box and delivery package, including all accessories and documents. Cartier will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
Watch bracelets that have been adjusted at the client’s request must be returned with the exact same number of links as in the original delivery package.
Engraved or embossed products, as well as special order, personalized and made-to-order creations, cannot be returned to Cartier for exchange or refund.
All returns will be subject to strict Quality Control (QC) by Cartier to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Cartier will refuse the return, and the products will be sent back to the client or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Cartier will proceed with the applicable refund or exchange.
(iv) Refunds
Should a product be returned to the Cartier Boutique, a client is entitled to receive a refund. Returns of merchandise over $50,000 are only eligible for merchandise credit. A Gift Recipient is not entitled to receive a refund. Please allow up to fourteen (14) business days for full refund, if applicable
If a client’s return complies with the return policy, Cartier will use reasonable efforts to credit the refund to the client’s credit card no later than fourteen (14) days after receipt of the returned item by the Cartier Boutique.
(v) Exchanges
You may return a product purchased through the Cartier Boutique for exchange with another Cartier product, provided that the return complies with these Conditions of Sale.
Should a product be returned for exchange to the Cartier Boutique by a client or Gift Recipient, only the client will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Cartier product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.
(vi) Defective products
Cartier is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you receive a product that seems to be damaged, you may return it to Cartier in accordance with the return policy. Upon receipt, Cartier may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Cartier, the following solutions will be proposed to the client or the Gift Recipient, as applicable:
(i) Cartier may send you the same product in the exact same size, subject to availability,
(ii) Cartier may propose an exchange for another Cartier creation of equivalent or higher value, in which case the initial price will be deducted, and you will be required to pay only the difference, or
(iii) Only you, as the client, may request a refund of the full price of your initial purchase.
(i) Return Period
Cartier creations purchased through the Cartier Boutique may be exchanged or returned for a refund within thirty (30) days following delivery. Returns of merchandise over $50,000 are only eligible for merchandise credit. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original packaging and accompanied by the appropriate sales receipt. Engraved, embossed, special order, personalized, made to order creations, and items that show sign of wear cannot be exchanged or returned. All returns and exchanges are subject to the further terms and conditions set forth below.
(ii) Return Process
To return a product to a Cartier retail boutique, please call the Cartier Boutique for details of their returns process (first to confirm the appointment with your selected Cartier retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.
(iii) Conditions to Return a Product
Cartier products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Cartier box and delivery package, including all accessories and documents. Cartier will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
Watch bracelets that have been adjusted at the client’s request must be returned with the exact same number of links as in the original delivery package.
Engraved or embossed products, as well as special order, personalized and made-to-order creations, cannot be returned to Cartier for exchange or refund.
All returns will be subject to strict Quality Control (QC) by Cartier to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Cartier will refuse the return, and the products will be sent back to the client or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Cartier will proceed with the applicable refund or exchange.
(iv) Refunds
Should a product be returned to the Cartier Boutique, a client is entitled to receive a refund. Returns of merchandise over $50,000 are only eligible for merchandise credit. A Gift Recipient is not entitled to receive a refund. Please allow up to fourteen (14) business days for full refund, if applicable
If a client’s return complies with the return policy, Cartier will use reasonable efforts to credit the refund to the client’s credit card no later than fourteen (14) days after receipt of the returned item by the Cartier Boutique.
(v) Exchanges
You may return a product purchased through the Cartier Boutique for exchange with another Cartier product, provided that the return complies with these Conditions of Sale.
Should a product be returned for exchange to the Cartier Boutique by a client or Gift Recipient, only the client will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Cartier product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.
(vi) Defective products
Cartier is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you receive a product that seems to be damaged, you may return it to Cartier in accordance with the return policy. Upon receipt, Cartier may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Cartier, the following solutions will be proposed to the client or the Gift Recipient, as applicable:
(i) Cartier may send you the same product in the exact same size, subject to availability,
(ii) Cartier may propose an exchange for another Cartier creation of equivalent or higher value, in which case the initial price will be deducted, and you will be required to pay only the difference, or
(iii) Only you, as the client, may request a refund of the full price of your initial purchase.