We accept the methods of payment identified as part of the order process via the Service Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification. Please make sure you pay the full amount indicated by the Service Channel and indicate your Service Order reference number with your payment if requested by the Service Channel. Cartier will ship or deliver back your product only after receipt of your payment in full.
When ordering Services, you should not send us your credit card details by email, postal mail or any other written form. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem. Other payment methods may also be subject to validation check and authorization by the payment system providers as well.
You expressly authorize us to perform security checks, as necessary to ensure the proper repair or service of your product, where we deem necessary. In addition, you expressly authorize us to use the personal information you provide to us, and to transmit or obtain information (including any updated information) relating to you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, validate your payment, obtain an initial payment card authorization, if any, and authorize individual purchase transactions.
The full amount of your Service Order will typically be charged on your payment card or through other means of payment you provided once the servicing of your product is completed. Please do not forget to mention the reference number of your Service Order on your payment when requested. Please note that some financial institutions may charge a fee that will be your sole responsibility.
Cartier is prohibited under applicable laws from providing Services to individuals or companies designated on relevant sanctions/prohibition lists or persons that are owned, controlled, or acting on behalf of such individuals or companies or to jurisdictions with whom trade is significantly restricted under economic sanctions laws. Any such transactions will be declined.
If you do not pay the full amount of the invoice within 3 calendar months of us notifying you, or if you do not retrieve the product within 12 calendar months of us notifying you, we may sell or otherwise dispose of your repaired product in our sole discretion to the fullest extent permitted by applicable law. We will apply the proceeds of any sale or disposal to the remuneration of any outstanding amounts, including all the costs in connection with your defaulted payment (i.e., storage charges, administrative costs, etc.); and any balance will be returned, where possible, to you.