If you prefer to have your order shipped to a boutique rather than your home, select “Boutique Pick Up” as the delivery option.

Once the order has been placed, you will receive an order confirmation. When the piece arrives at the boutique, you will receive an email indicating that it is time to make an appointment to pick up your order from the boutique.

Appointments to pick up your online order are strongly recommended as you may experience extended wait times. You may easily book an appointment by clicking here.

To pick up your order, you are kindly required to bring a valid photo ID (passport, driving license, or ID card) along with your order collection email. The name on your ID must match the name on your order (nicknames or initials are not valid to pick up an order), and the order must be collected by you personally.

Please note that only the person who placed the order is authorized to collect the purchased creation. If you would like to try on your creation in the boutique and receive assistance from a Sales Associate, we kindly ask that you book an appointment to collect your creation upon receiving your confirmation email.

The only person authorized to collect the purchased creation from boutique, is the person who placed the order.
To pick up your order, please bring a valid photo ID (passport, driving license, or ID card) along with your order collection email. The name on your ID must match the name on your order, and the order must be collected by you personally.

The boutique will hold your order for up to 30 days.

Yes, you may initiate the return or exchange process at the boutique, provided the item and timing is in accordance with our Conditions of Sale.

You may also initiate the return or exchange process by calling 800 CARTIER (800 891 2020)

Please note that personalized items, including those that have been engraved, embossed, or customized, are not eligible for return or exchange.