Orders & Payment

Our secure online payment accepts Mada, Mastercard, VISA, AMEX and Apple Pay. Please note we do not accept cash on delivery.

Our phone sales payment methods include options of paying securely through a payment link or a bank transfer.

Please note we do not accept cash on delivery.

Please note that we do not offer tax-free transactions on our Cartier e-Boutique. For any tax-free purchases, you may visit our boutiques.

In order to ensure that your shopping experience is simple and secure, order and payment transactions online through the Cartier e-Boutique are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.
Our boutiques accept the following methods of payment: Mada, Mastercard, VISA, AMEX and Apple Pay bank transfer and cheques.

If you would like further assistance, please make an appointment at your nearest boutique or contact our Client Relations Center via our Contact Us page.
To check the status of your order you Can log in to your My Cartier account. Alternatively, if you performed Guest Checkout, you will be able to access the status of your order through the "Check Your Order" section.

Regarding the shipment, after confirmation of your order, your local carrier DHL will reach out to you to confirm the delivery date. They will keep you informed about the dispatch of your order at each step of the process. Orders over 200,000 SAR will be sent with an alternative carrier, in these instances we ask you to contact our Cartier Client Relations Centre information on 800 891 2020 or by by email via our Contact Us page for accurate delivery information.
If you need to cancel or change your order, please contact our Cartier Client Relations Centre as soon as possible, we will make every effort to accommodate your request. Please note that we cannot guarantee your order may be adjusted once it has been submitted. Processed orders may not be cancelled or modified; you may return your item subject to our Conditions of Sale.

Once a creation has been personalised, either through our embossing or engraving services it cannot be returned or exchanged. These items are considered final sale.
Please call us at 800 891 2020 and one of our Ambassadors would be delighted to process your order. Our phone sales payment methods include options of paying securely through a payment link or a bank transfer.
You may purchase a maximum of ten Cartier creations in one order and a maximum of three creations per reference. To discuss special or larger orders, please contact our Client Relations Center, where an Ambassador will assist you with your inquiry.