Our phone sales payment methods include options of paying securely through a payment link or a bank transfer. Please note we do not accept cash on delivery.

Please note that we do not offer tax-free transactions on our Cartier e-Boutique. For any tax-free purchases, you may visit our boutiques.

Our boutiques accept the following methods of payment: AMEX, Mastercard, Visa, cash, and bank transfer.

To check the status of your order, please call the Client Relations Center.

If you have provided an email address for your purchase, status updates regarding your order will be sent to your email. If you have not received these emails, please note that order confirmation emails may be caught in a spam or deleted folder; these emails usually do not appear in general email searches and may only appear when specifically searching your spam or deleted emails folders. We recommend searching these additional email sections with your order number to see if your emails may be in these folders.

If you need to cancel or change your order, please contact our Cartier Client Relations Centre as soon as possible, we will make every effort to accommodate your request. Please note that we cannot guarantee your order may be adjusted once it has been submitted. Processed orders may not be cancelled or modified; you may return your item subject to our Conditions of Sale.

Once a creation has been personalised, either through our embossing or engraving services they cannot be returned or exchanged. These items are considered final sale.

Please call us at +90 800 621 2134 and one of our Ambassadors would be delighted to process your order. Our phone sales payment methods include options of paying securely through a payment link or a bank transfer.

You may purchase a maximum of ten Cartier creations in one order and a maximum of three creations per reference. To discuss special or larger orders, please contact our Client Relations Center, where an Ambassador will assist you with your purchase.