Personalization (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful, or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund (except where defective) and are considered final upon receipt of a written Acknowledgement of Order, as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s Guarantee and Your Legal Consumer Rights section for further information).