These Conditions of Service apply to any after sale services (the “Services”, and each such order a “Service Order”) that you may order from the Service Entity (as defined above) and/or that at any time of the repair process will imply:

-            Using the Cartier website and any associated mobile or digital applications that refer to these Conditions of Service (together, the “Platforms”);

-           By e-mail; or

-            By telephone via our Cartier (i) Client Relations Center or (ii) Boutique (the “Client Relations Center”).

These Conditions of Service will prevail over any other terms and conditions you may receive from a Cartier brick and mortar Boutique. The service entity, that will provide the Services to you, will depend on your delivery address where we will return the products (the “Service Entity”, “Cartier”, "we", "us" and "our"):

Please refer to the bottom of these Conditions of Service for terms and conditions applicable to your specific location.

The Services/ Service Order include, among other things, the online ordering of repair services, the online approval of any cost estimates, the online tracking and the online payment (as made available to you on the Platforms, e-mail and/or Client Relations Center) for the order of a repair service that you may have made via our Platforms, e-mail or the Client Relations Center (together the “Service Channels”).

Please read these Conditions of Service carefully, as they will apply to any Services or Service Order placed as above, even if part of your journey will occur in a brick and mortar Cartier Boutique, Depending on your location, these Conditions of Service may also include an agreement to arbitrate any disputes on an individual basis. Service Orders placed with third parties (such as authorised retailers) and complete brick and mortar Services are in principle not subject to these Conditions of Service. Please note that before placing an order for the Services, you will be asked to accept these Conditions of Service. If you do not accept the terms set forth in these Conditions of Service, you will not be able to order any Services through the Service Channels.