If your product is eligible for the Services, you will receive a Cost Estimate for approval through the Service Channels.

This Cost Estimate will be valid for the period referred in the Cost Estimate, after which it will automatically become null and void if you do not accept it within that time period; in such event, or if you refuse the Cost Estimate, Cartier will not perform any repair Service and will send back the product unrepaired to the shipping address provided by you.

The Cost Estimate will include a service quotation for each Service (mandatory and optional).

We invite you to carefully check all the details of the Cost Estimate and the Conditions of Service before confirming the Cost Estimate and placing your Order through the Service Channels.

All prices for the Services or the Cost Estimate are in the currency of the Service Entity location. Taxes (such as VAT, GST business tax, etc.as the case may be) and shipping costs (if any) for the return are included (to the exclusion of other taxes unless otherwise indicated).

The applicable taxes and shipping costs (if any) depend on your shipping address and will be specified in the Cost Estimate.

IMPORTANT: Your approval of the Cost Estimate via any Service Channel constitutes irrevocable acceptance of the Service to be performed by Cartier and according to the present Conditions of Service and confirms the existence of a binding contract obligating you to pay the amount due for said Services.

If, for technical reasons, Cartier determines before proceeding with the Service that the cost of the repair will exceed the price of the estimate you validated, we will send you a new estimate for your approval or rejection.

This applies only if the pre-approved value of Service feature is available and you have used it (the “Pre-Approved Value of Service”).

If you have activated the Pre-Approved Value of Service feature (if available), you have irrevocably agreed that we can perform Services (necessary and/or optional) within the Pre-Approved Value of Service:

• If the pre-approved amount is sufficient to perform the Service further to the diagnosis, it will be performed immediately after diagnosis without sending a Cost Estimate for approval.
• If the amount of the actual Cost Estimate is higher than the Pre-Approved Value, you will receive a Cost Estimate for approval. If you refuse the Cost Estimate, we will not perform any services and will return your product unrepaired to the shipping address that you have previously communicated in the Pre-Registration Form.

By authorizing us to proceed with the Service, you agree to pay for our performance of the repair work, within the limit of the Cost Estimate you validated, with the exception of the gratuity cases defined by Cartier (ex: service under warranty).

Accordingly, no Cost Estimate will be issued for Pre-Approved Value of Service, free of charge Services and Services covered by the International Cartier Guarantee.

In order to guarantee a service of excellence, any price in any document, includes the removal by us of any components that are replaced, which shall become our property from the time of their replacement. By agreeing to the terms and conditions, you irrevocably waive any right to the return of these components. Any intervention on these components could lead to their deterioration and/or destruction. This also applies to any repairs and/or replacements performed free of charge under guarantee.